Best Practices Webcasts
Our webcasts continue to be a huge draw for IT Service Management and Contact Center professionals worldwide. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. Many of our clients have come to rely upon these webcasts as an effective tool for training, coaching, and improving the skill sets of their service and support professionals.
Our 2026 lineup includes new topics related to Outsourcing Success
This year's webcast series focuses on the complete outsourcing lifecycle — from feasibility assessment through vendor scoring, RFP development, contract negotiation, onboarding, and ongoing vendor management.
Artificial Intelligence in IT Service and Support
Our 2025 series explored the impact of AI on IT service and support — from readiness assessments and use cases to ROI measurement and continuous improvement.
Core Benchmarking Webcasts
Access the Full Webcast Archive
View all 150+ recorded webcasts on our BrightTALK channel, covering service desk benchmarking, desktop support, contact centers, outsourcing, AI, and more.