All ResourcesNews and Press HDI 2015 Conference Highlights Your adventure begins in Las Vegas…. https://www.youtube.com/watch?v=0bdUdGsPeCE&feature=youtu.be The conference halls at Mandalay Bay came to life as the HDI team and a number of carefully selected guides (or as Kirk…Angela IrizarryApril 2, 2015
All ResourcesMemberService Desk Past and Present: 25 Years of Service Desk KPIs Download the PDF: MetricNet's "Past and Present: 25 Years of Service Desk KPIs" presentation was delivered on Friday, March 27, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 27, 2015
All ResourcesDesktop SupportMemberService Desk The Role of IT Leadership in Service and Support Download the PDF: MetricNet's "The Role of IT Leadership in Service and Support" presentation was delivered on Thursday, March 26, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 26, 2015
All ResourcesDesktop SupportMember Benchmark 2014: Global Results for Desktop Support Download the PDF MetricNet's "Benchmark 2014: Global Results for Desktop Support" presentation was delivered on Wednesday, March 25, 2015, at the HDI Service and Support Conference! In this article, you…Jeffrey RumburgMarch 25, 2015
