Download This Article Forward To A Friend How Does YOUR Service Desk Stack Up? Part 3: Service Desk Benchmarking Peer Group Selection How to Ensure a Fair, Apples-to-Apples Comparison…
Angela IrizarryDecember 22, 2012
Tag
Dynamic Peer Group Selection
MetricNet has developed a proprietary technique called Dynamic Peer Group SelectionTM that ensures a fair and accurate benchmark of your call center. In this section, MetricNet explains the process, and provides an approach for selecting a valid peer group for your benchmark.
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