All ResourcesDesktop SupportMemberWhitepapers Desktop Support and Field Services Staffing Ratios | How Many Technicians do You Need? One of the most common questions I hear from IT support managers is “How many techs should I have in desktop support?” It’s a great question, but one that is…Angela IrizarryApril 23, 2020
All ResourcesDesktop SupportMemberRecorded Webcasts Desktop Support Best Practices | Full Video Recording Did you miss our Desktop Support Best Practices webcast? You're in luck. Scroll down to watch the full recording! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve…Jeffrey RumburgFebruary 11, 2015
All ResourcesDesktop SupportMember Desktop Support Best Practices | Presentation Slides Download the PDF Did you miss our Desktop Support Best Practices webcast? Well, you’re in luck! You can access the slides to 'Desktop Support Best Practices | The Road to…Jeffrey RumburgFebruary 10, 2015
All ResourcesMemberService Desk VIDEO: The Zen of Support | The Path to Strategic Enlightenment Did you miss our webcast? Well, you’re in luck! For the first time ever, you can watch the recorded version of ''The Zen of Support - The Path to Strategic…Angela IrizarryDecember 23, 2013
All ResourcesDesktop SupportMemberService Desk The Zen of Support | Presentation PDF Download the PDF The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do…Angela IrizarryDecember 10, 2013
All ResourcesDesktop SupportMemberService Desk The Economic Impact of Support – What’s Your Value Proposition? Download the PDF In this presentation, MetricNet reveals the industry’s first ever benchmarking data on the economic value of IT service and support. The corresponding whitepaper is available here. Most IT…Angela IrizarryOctober 15, 2013
All ResourcesDesktop SupportNews and Press MetricNet’s Exclusive Presentation Featured In HDI Digital 2013 As one of the top rated speakers at HDI’s Annual Conference in Las Vegas last week, Jeff Rumburg has been selected to present MetricNet’s benchmarks on the economic impact of…Angela IrizarryApril 30, 2013
All ResourcesDesktop SupportMemberMetric of the Month Cause-and-Effect for Desktop Support KPIs | Metric of the Month Download This Article Forward To A Friend This month we depart from our usual format, and instead of discussing a single metric I will explore the cause-and-effect relationships between…Jeffrey RumburgApril 15, 2013
All ResourcesDesktop SupportMemberWhitepapers The Economic Impact of Support Download This Article Forward To A Friend The Economic Impact of Support What’s Your Value Proposition? Most IT departments can tell you how much they spend on support. But…Angela IrizarryJune 21, 2012
All ResourcesDesktop SupportMemberWhitepapers The Zen of Support Download This Article Forward To A Friend The Zen of Support: The Path to Strategic Enlightenment All support organizations operate along a continuum of maturity. Newer organizations, and those…Jeffrey RumburgApril 21, 2012
