All ResourceseBooksMemberService DeskWhitepapers Introduction to Insourced IT Service Desk Metrics | 44 Definitions, Formulas & Key Correlations This 47-page introductory guide to Insourced IT Service Desk KPIs includes definitions, information on the importance of each metric & key correlations for 44 Insourced IT Service Desk KPIs. A…Angela IrizarryAugust 21, 2020
All ResourcesBenchmarking StatisticsService Desk 10 Key Service Desk Statistics | 2018 Benchmark The results of MetricNet’s 2018 United States Insourced Service Desk Service Desk Benchmark are in! The data includes 9 categories of metrics and 44 Key Performance Indicators. In this article,…Angela IrizarrySeptember 1, 2018
All ResourcesDesktop SupporteBooksMemberWhitepapers Introduction to Insourced Desktop Support Metrics | Definitions, Formulas & Key Correlations This free eBook is an introduction to Insourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed…Angela IrizarryAugust 2, 2017
All ResourcesDesktop Support Desktop Support Metrics: Cost per Ticket The average Desktop Support organization tracks fewer than 5 KPI’s. However, there are literally hundreds of KPI’s that have been defined for Desktop Support. The vast majority of these metrics,…Angela IrizarryMay 10, 2012
All ResourcesDesktop SupportMemberMetric of the Month Desktop Support Cost per Ticket | Metric of the Month Cost per Ticket is the total monthly operating expense of Desktop Support divided by the monthly ticket volume. OperatingAngela IrizarryJanuary 23, 2012
