All ResourcesCall CentereBooksMemberWhitepapers Introduction to Insourced Contact Center Metrics | 41 Definitions, Formulas & Key Correlations This free 44-page eBook is an introduction to Insourced Contact Center KPIs including definitions, information on the importance of each metric & key correlations for 41 Insourced Contact Center metrics.…Angela IrizarryAugust 21, 2020
All ResourcesCall CenterMemberRecorded Webcasts Call Center Best Practices | Full Video Recording Download the PDF On this page, you can view and download the slides and watch the full recording of "Call Center Best Practices"! Customer expectation is that you are available…Jeffrey RumburgNovember 11, 2014
