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MetricNet’s Sample Industry Benchmarking Reports are available for Service Desk, Desktop Support and Call Center professionals worldwide. Each report is an example of the benchmarks that you can purchase and instantly download from our shopping page.

Sample Service Desk Benchmark – InsourcedSample Service Desk Industry Benchmark Sample Desktop Support Benchmark – InsourcedSample Desktop Support Industry Benchmark Sample Call Center Benchmark – InsourcedSample Call Center Industry Benchmark
Sample Service Desk Benchmark – OutsourcedSample Service Desk Industry Benchmark Sample Desktop Support Benchmark – OutsourcedSample Desktop Support Industry Benchmark Sample Call Center Benchmark – OutsourcedSample Call Center Industry Benchmark
Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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