MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
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Home » Register for Unleashing the Enormous Power of Service Desk KPIs!
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Join us on April 14, 2015 at 2:00 pm EDT for a FREE overview of best practices in Service Desk Performance Measurement.
HEAR how the industry’s top performing Service Desks track and trend their performance!
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In this webcast, MetricNet will share the key success factors in performance measurement from the industry’s top performing Service Desks!
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