Problem Management – North America – Insourced

Report Number:
PM-NA-IN-0723

Number of data records in report:
24

Number of KPIs in report:
19

Report Production Date:
July 2023

Age Metrics
Average Age of Known Problems (months)
Average Age of Incidents Associated with Known Problems (months)

Volume Metrics
Average Months of Incident Volume Associated with Known Problems
Average Monthly Incident Volume
Number of Known Problems
Total Number of Incidents Associated with Known Problems
Average Number of Incidents per Known Problem
Highest Number of Incidents per Known Problem
Lowest Number of Incidents per Known Problem
Average Monthly Increase in Incidents Associated with Known Problems

Quality Metrics
Percentage Increase (Decrease) in Known Problems per Month
Percentage Increase (Decrease) in Incidents Associated with Known Problems per Month
Average Net Increase (Decrease) in Known Problems per Month
Average Monthly Net Increase (Decrease) in Incidents Associated with New and Known Problems

Velocity Metrics
Average Problem Velocity (New Incidents per Problem per Month)
Average New Problems per Month
Average Monthly Incidents Associated With New Problems
Average Problems Closed per Month
Average Monthly Incidents Associated with Closed Problems