MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
Find answers to commonly asked questions regarding MetricNet products and services.
Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Real-world examples of how MetricNet's solutions drive client success and performance improvements.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.
Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away!
This section of our Resource Library contains comprehensive metrics ebooks and introductory guides.
Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance!
More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry.
A range of free and downloadable whitepapers
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Watch the short demo in the description below!
Many contact center managers struggle to answer one critical question – Are we staffed appropriately? To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of headcount!
Used as a reality check or a planning tool, MetricNet’s contact center staffing/headcount calculator provides a simple way to plan and forecast headcount for a contact center. With just three basic data points, MetricNet’s Contact Center Staffing/Headcount Calculator can estimate your headcount needs based on industry averages!
Anyone working in the Contact center looking to get a handle on what their headcount should be is encouraged to use this tool.
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the headcount calculator and provide expert guidance on how you can optimize staffing in your Contact Center!
Used as a reality check or a planning tool, MetricNet’s contact center staffing/headcount calculator provides a simple way to plan and forecast headcount for a contact center. With just three basic data points, MetricNet’s Staffing/Headcount Calculator can estimate your headcount needs based on industry averages!
Anyone working in the Contact Center looking to get a handle on what their headcount should be is encouraged to use this tool.
Watch the demo below!
Data Inputs
Monthly Contact Volume
Average Handle Time
Does your Contact Center operate 24×7?
No, Yes
