MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
Find answers to commonly asked questions regarding MetricNet products and services.
Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Real-world examples of how MetricNet's solutions drive client success and performance improvements.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.
Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away!
This section of our Resource Library contains comprehensive metrics ebooks and introductory guides.
Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance!
More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry.
A range of free and downloadable whitepapers
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$399.00 – $1,098.00
SAMPLE PDF Report for United States In-house/Insourced Desktop Support Benchmark CORE Download
SAMPLE Excel Data File for United States In-house/Insourced Desktop Support Benchmark CORE Download
Report Number: DS-US-IN-0723-CORE
Number of data records in report: 34
Number of KPIs in report: 7
Report Production Date: June 2023
Currency Units: US Dollars $
Cost Metrics Cost per Ticket Quality Metrics Customer Satisfaction Incident First Contact Resolution Rate
Productivity Metrics Technician Utilization
Service Level Metrics Mean Time to Resolve Incidents (working hours) Mean Time to Fulfill Service Requests (working days)
Technician Metrics Technician Job Satisfaction
No, Yes
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