Contact Center Benchmark, Dashboard, and Performance Optimizer

Introducing the MetricNet Contact Center Benchmark, Dashboard, and Performance Optimizer: Your Strategic Partner in Achieving and Maintaining Contact Center Excellence.

Benchmark with Unparalleled Precision

• In-depth Comparative Analysis: Easily benchmark your Contact Center’s performance against a comprehensive peer group of U.S. Contact Centers.
• Comprehensive Performance Overview: Includes six crucial KPIs consolidated into a Balanced Score, providing a holistic view of your Contact Center’s performance vs. industry benchmarks.
• Expert Insights: Benefit from MetricNet’s specialized recommendations, built on three decades of industry experience, to enhance and optimize your Contact Center’s performance.

User-Centric and Intuitive Design

• Effortless Data Input: Conveniently populate the benchmark with your Contact Center’s performance data for each KPI, to update your benchmark as often as you like.
• Immediate Insights: Swiftly review your performance against industry benchmarks and implement actionable insights and recommendations.
• Optimized User Experience: For a superior user experience and visual display, utilize the tool via Microsoft’s desktop Excel app.

Streamlined Data Entry

• Cost Analysis: Enter your raw data for headcount and compensation, and the tool does the cost calculations automatically.
• Quality Inputs: Includes two critical quality metrics: Customer Satisfaction and First Contact Resolution Rate.
• Service Levels: See how your customer response time compares to others in the industry.

Enhanced Data Interpretation with Visual Alerts and Icons

• Inconsistency Alerts: Stay informed with visual cues highlighting any inconsistent data entries.
• Abnormal Data Alerts: Ensure data reliability with alerts for unusually high or low numbers.
• Quartile Visualization: Instantly identify your quartile performance for each KPI with color-coded metrics and intuitive icons.

Why MetricNet’s Contact Center Benchmark, Dashboard, and Performance Optimizer?

• Data-Driven Decisions: Make strategic, informed decisions backed by accurate, up-to-date benchmarking data.
• Continuous Improvement: Track and trend your performance over time, ensuring your Contact Center is always on an upward trajectory towards world-class performance.
• Expert Recommendations: Leverage MetricNet’s expertise to plan and navigate your Contact Center’s improvement journey.

Targeted Improvements for Contact Center Leaders

As a Contact Center leader, your role demands strategic oversight and data-driven decision-making. This tool is not just a dashboard; it’s your strategic partner in elevating Contact Center performance, ensuring that every decision is backed by accurate benchmarking data, and expert recommendations.

Secure Your Contact Center’s Future with MetricNet

Embark on a journey towards Contact Center excellence with a tool that not only benchmarks your performance against a valid peer group, but also provides actionable insights and recommendations to elevate your Contact Center to new heights.

Get Started with MetricNet’s Contact Center Benchmark, Dashboard, and Performance Optimizer Today!

Important Information: This product includes an Excel-based tool with a one-year license. To ensure continued access and receive updated peer group data, an annual license renewal is necessary. Within 24 hours of purchase, a MetricNet representative will email you the Excel-based tool. Please note that MetricNet does not store payment information, so automatic annual renewals are not processed. We will contact you in advance to facilitate the license renewal process.