Contact Center Budget Calculator

Description

Many contact centers managers struggle with budgeting and are unable to answer one critical question – Is our spending in line with industry averages?  

But budgeting is a critical skill to develop, as it is key to managing costs for a contact center.  

To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of budgeting! 

Simply enter a few basic pieces of information about your contact center and MetricNet’s budget calculator will automatically generate an easy to understand report that you can share with key stakeholders!

MetricNet’s budget calculator provides a simple way to plan and forecast operating expenses for your contact center.

Anyone working in the contact center looking to get a handle on what their costs should be is encouraged to use this tool. 

Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Budget Calculator and provide expert guidance on how you can leverage the tool to forecast operating expenses for your contact center!

Watch the demo below!

Your Data Inputs

Average Monthly Contact Volume

Average Contact Handle Time (Minutes)

Is your Contact Center staffed 24×7?

Average Annual Agent Salary