News and Press MetricNet Publishes 2020 Job Satisfaction and Employee Retention Report INCLINE VILLAGE, Nev., September 21, 2020 (Newswire.com) - MetricNet has published the results of its 2020 Job Satisfaction and Employee Retention Survey. The complete 100+ page report is now available for immediate download…Angela IrizarrySeptember 21, 2020
All ResourcesDesktop SupportService Desk Service Delivery Transformation – A Wish-List from the Front Line Recent events have forced many organizations into a state of rapid transformation - particularly in the Service and Support industry. If you are like most service delivery organizations, your front line is now geographically…Angela IrizarryAugust 26, 2020
News and Press MetricNet, SDI Announce Strategic Partnership to Enhance and Empower the Global Service Desk Industry MetricNet, LLC and The Service Desk Institute (SDI) today announced a strategic partnership that will increase the availability and accessibility of industry benchmarking data and tools that service desk professionals…Angela IrizarryAugust 25, 2020
All ResourcesCall CentereBooksMemberWhitepapers Introduction to Outsourced Contact Center Metrics | 41 Definitions, Formulas & Key Correlations This free 44-page eBook is an introduction to Outsourced Contact Center KPIs including definitions, information on the importance of each metric & key correlations for 41 Outsourced Contact Center metrics.…Angela IrizarryAugust 21, 2020
All ResourcesCall CentereBooksMemberWhitepapers Introduction to Insourced Contact Center Metrics | 41 Definitions, Formulas & Key Correlations This free 44-page eBook is an introduction to Insourced Contact Center KPIs including definitions, information on the importance of each metric & key correlations for 41 Insourced Contact Center metrics.…Angela IrizarryAugust 21, 2020
All ResourceseBooksMemberService DeskWhitepapers Introduction to Outsourced IT Service Desk Metrics | 43 Definitions, Formulas & Key Correlations This 46-page introductory guide to Outsourced IT Service Desk KPIs includes definitions, information on the importance of each metric & key correlations for 43 Outsourced IT Service Desk KPIs. A…Angela IrizarryAugust 21, 2020
All ResourceseBooksMemberService DeskWhitepapers Introduction to Insourced IT Service Desk Metrics | 44 Definitions, Formulas & Key Correlations This 47-page introductory guide to Insourced IT Service Desk KPIs includes definitions, information on the importance of each metric & key correlations for 44 Insourced IT Service Desk KPIs. A…Angela IrizarryAugust 21, 2020
All ResourcesCall CenterDesktop SupportMemberService Desk The Metrics Hierarchy in IT Service and Support Leveraging KPIs for Continuous Service Improvement Today’s service and support technologies make it easy to capture copious amounts of performance data. Most IT support managers can tell you everything from…Angela IrizarryAugust 12, 2020
News and Press Jeff Rumburg Appointed to QSTAC® Advisory Board INCLINE VILLAGE, Nev., August 12, 2020 (Newswire.com) - Jeff Rumburg, Managing Partner of MetricNet, LLC, the global leader in IT Service and Support benchmarking, has been appointed to the QSTAC Strategic Advisory Board. QSTAC®…Jeffrey RumburgAugust 12, 2020
