News - Page 5 of 39 - MetricNet Performance Benchmarking and Consulting

MetricNet to Present Enterprise Service Benchmarks at Service Management World

INCLINE VILLAGE, NEVADA, UNITED STATES, August 1, 2022 /EINPresswire.com/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the latest benchmarks from Enterprise…

Angela IrizarryAugust 1, 2022

News and Press

MetricNet to Present the Contact Center Metrics Hierarchy at the 2022 ICMI Expo

INCLINE VILLAGE, NEVADA, UNITED STATES, July 19, 2022 /EINPresswire.com/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center…

Angela IrizarryJuly 19, 2022

News and Press

MetricNet Delivers Groundbreaking Research at the 2022 Support World Live Conference

INCLINE VILLAGE, Nev., May 24, 2022 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 302: "ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity" on May…

Angela IrizarryMay 24, 2022

News and Press

MetricNet Announces Enhanced Webcast Schedule for 2022

INCLINE VILLAGE, Nev., February 17, 2022 (Newswire.com) - MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022. The webcast lineup this…

Angela IrizarryFebruary 18, 2022

News and Press

MetricNet to Present New Research on ITIL Maturity and Self-Service at Support World Live

INCLINE VILLAGE, Nev., January 21, 2022 (Newswire.com) - MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet's latest research on ITIL Maturity as…

Angela IrizarryJanuary 21, 2022

News and Press

Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2022

INCLINE VILLAGE, Nev., January 18, 2022 (Newswire.com) - For the fifth time, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI's Top 25 Thought Leaders for 2022. Mr. Rumburg…

Angela IrizarryJanuary 20, 2022

News and Press

MetricNet to Present its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo

MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg…

Angela IrizarryMay 12, 2021

News and Press

MetricNet to Present New Research on AI and ESM at Service Management World

MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on Enterprise Service Management (ESM) as well as Artificial Intelligence…

Angela IrizarryMay 11, 2021

All Resources Desktop Support Service Desk

First Level Resolution vs. First Contact Resolution – What’s the Difference?

https://www.youtube.com/watch?v=OiDj4PeYnaM First level resolution (FLR) is a measure of a service desk’s ability to resolve tickets at Level 1. First contact resolution (FCR) is the percentage of contacts that are resolved…

Angela IrizarryApril 8, 2021

All Resources Calculators Desktop Support

Desktop Support Field Services Budget Calculator

https://youtu.be/vkwWKFHqnYs Many Desktop Support groups struggle with budgeting and are unable to answer a very critical question – Is our spending in line with industry averages? But budgeting is a critical skill to develop, as it is key to…

Angela IrizarryMarch 24, 2021

Benchmarking

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DOWNLOADABLE CALCULATORS, SCORECARDS, TEMPLATES, AND TOOLS

DOWNLOADABLE CONTACT CENTER BENCHMARKS

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NEW! On-Demand Benchmarks

ON-DEMAND BENCHMARKS

DOWNLOADABLE SERVICE DESK BENCHMARKS

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About Us

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EXECUTIVE TEAM

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OUR PARTNERS

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Have any questions?

ITSM PODCAST

Benchmarking

CONTACT CENTER BENCHMARKS

SERVICE DESK BENCHMARKS

DESKTOP SUPPORT BENCHMARKS

Support & Resources

FREQUENTLY ASKED QUESTIONS

SAMPLE REPORTS

CASE STUDIES

Contact Us

NEW! On-Demand Benchmarks

ON-DEMAND BENCHMARKS

Resource Library

CALL CENTER

DESKTOP SUPPORT

SERVICE DESK

METRICS EBOOKS

METRIC OF THE MONTH

WEBCASTS

WHITEPAPERS

Have any questions?

ITSM PODCAST

Shop

DOWNLOADABLE CALCULATORS, SCORECARDS, TEMPLATES, AND TOOLS

DOWNLOADABLE CONTACT CENTER BENCHMARKS

DOWNLOADABLE DESKTOP SUPPORT BENCHMARKS

NEW! On-Demand Benchmarks

ON-DEMAND BENCHMARKS

DOWNLOADABLE SERVICE DESK BENCHMARKS

VERTICAL MARKET BENCHMARKS

VIRTUAL WORKSHOPS

Payment Support

About Us

CLIENTS

COMPANY OVERVIEW

EXECUTIVE TEAM

NEWS AND PRESS

OUR PARTNERS

SPEAKING EVENTS

Have any questions?

ITSM PODCAST