News and Press MetricNet to Present Enterprise Service Benchmarks at Service Management World INCLINE VILLAGE, NEVADA, UNITED STATES, August 1, 2022 /EINPresswire.com/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the latest benchmarks from Enterprise…Angela IrizarryAugust 1, 2022
News and Press MetricNet to Present the Contact Center Metrics Hierarchy at the 2022 ICMI Expo INCLINE VILLAGE, NEVADA, UNITED STATES, July 19, 2022 /EINPresswire.com/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center…Angela IrizarryJuly 19, 2022
News and Press MetricNet Delivers Groundbreaking Research at the 2022 Support World Live Conference INCLINE VILLAGE, Nev., May 24, 2022 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 302: "ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity" on May…Angela IrizarryMay 24, 2022
News and Press MetricNet Announces Enhanced Webcast Schedule for 2022 INCLINE VILLAGE, Nev., February 17, 2022 (Newswire.com) - MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022. The webcast lineup this…Angela IrizarryFebruary 18, 2022
News and Press MetricNet to Present New Research on ITIL Maturity and Self-Service at Support World Live INCLINE VILLAGE, Nev., January 21, 2022 (Newswire.com) - MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet's latest research on ITIL Maturity as…Angela IrizarryJanuary 21, 2022
News and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2022 INCLINE VILLAGE, Nev., January 18, 2022 (Newswire.com) - For the fifth time, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI's Top 25 Thought Leaders for 2022. Mr. Rumburg…Angela IrizarryJanuary 20, 2022
News and Press MetricNet to Present its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg…Angela IrizarryMay 12, 2021
News and Press MetricNet to Present New Research on AI and ESM at Service Management World MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on Enterprise Service Management (ESM) as well as Artificial Intelligence…Angela IrizarryMay 11, 2021
All ResourcesDesktop SupportService Desk First Level Resolution vs. First Contact Resolution – What’s the Difference? https://www.youtube.com/watch?v=OiDj4PeYnaM First level resolution (FLR) is a measure of a service desk’s ability to resolve tickets at Level 1. First contact resolution (FCR) is the percentage of contacts that are resolved…Angela IrizarryApril 8, 2021
All ResourcesCalculatorsDesktop Support Desktop Support Field Services Budget Calculator https://youtu.be/vkwWKFHqnYs Many Desktop Support groups struggle with budgeting and are unable to answer a very critical question – Is our spending in line with industry averages? But budgeting is a critical skill to develop, as it is key to…Angela IrizarryMarch 24, 2021
