INCLINE VILLAGE, NEVADA, UNITED STATES, August 1, 2022 /EINPresswire.com/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the latest benchmarks from Enterprise…
INCLINE VILLAGE, NEVADA, UNITED STATES, July 19, 2022 /EINPresswire.com/ -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center…
INCLINE VILLAGE, Nev., May 24, 2022 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 302: "ITIL Hacks That Work! Fast-Track Your Way to ITIL Maturity" on May…
INCLINE VILLAGE, Nev., February 17, 2022 (Newswire.com) - MetricNet, LLC, the global leader in IT Support and Contact Center Benchmarking, has just announced its enhanced webcast schedule for 2022. The webcast lineup this…
INCLINE VILLAGE, Nev., January 21, 2022 (Newswire.com) - MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet's latest research on ITIL Maturity as…
INCLINE VILLAGE, Nev., January 18, 2022 (Newswire.com) - For the fifth time, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI's Top 25 Thought Leaders for 2022. Mr. Rumburg…
MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg…
MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on Enterprise Service Management (ESM) as well as Artificial Intelligence…
https://www.youtube.com/watch?v=OiDj4PeYnaM First level resolution (FLR) is a measure of a service desk’s ability to resolve tickets at Level 1. First contact resolution (FCR) is the percentage of contacts that are resolved…
https://youtu.be/vkwWKFHqnYs Many Desktop Support groups struggle with budgeting and are unable to answer a very critical question – Is our spending in line with industry averages? But budgeting is a critical skill to develop, as it is key to…
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coacMany of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.hing, and improving the skill sets of their IT and call center professionals.