All ResourcesNews and Press MetricNet Announces Appointment of Angela Irizarry MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Angela Irizarry to the position of Social Media and Website Director. "MetricNet, and I personally…Angela IrizarryJuly 7, 2013
All ResourcesCall Center 3 Psychologically-based Approaches to Reducing Call Center Turnover Many call center operators assume that turnover is just a fact of life. No amount of training or incentive will ever truly mitigate the trend, so why try? While retention…Angela IrizarryJune 28, 2013
All ResourcesNews and Press MetricNet Announces Appointment of New Executive Team MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed a new executive team to lead the company. Effective immediately, John McCardell will assume all direct marketing…Angela IrizarryJune 15, 2013
All ResourcesDesktop SupportNews and PressService Desk MetricNet to Deliver Latest Research into Desktop Support Metrics Live MetricNet will deliver its latest research into Desktop Support metrics in a live webcast on Tuesday, June 11, 2013 at 2pm EDT. In this webcast, MetricNet, a leading source of online benchmarks…Angela IrizarryMay 29, 2013
All ResourcesDesktop SupportSample ReportsService Desk Sample Industry Benchmarking Reports MetricNet's Sample Industry Benchmarking Reports are available for Service Desk, Desktop Support and Call Center professionals worldwide. Each report is an example of the benchmarks that you can purchase and…Angela IrizarryMay 28, 2013
All ResourcesNews and Press MetricNet’s Benchmarking Client List Continues to Grow MetricNet, LLC, the leading provider of benchmarks for IT service and support, continued to build a dominant position in the benchmarking industry with the acquisition of several new clients in…Angela IrizarryMay 24, 2013
All ResourcesDesktop SupportNews and PressService Desk MetricNet Releases 4 New Australian Benchmarks MetricNet has released four new Australian benchmarks for IT Support and Contact Centre professionals. These benchmarks encompass insourced and outsourced Australian Contact Centres, as well as insourced and outsourced Desktop Support functions. This…Angela IrizarryMay 21, 2013
All ResourcesDesktop SupportNews and PressService Desk IT Service & Support Benchmarks Will Include Value Proposition With the recent rollout of its value proposition framework for IT service and support, MetricNet announced today that all client benchmarks will include a quantified value proposition. The MetricNet value proposition for…Angela IrizarryMay 21, 2013
All ResourcesMemberService DeskWhitepapers The Seven Most Important Service Desk Key Performance Indicators Download This Article Forward To A Friend How Does YOUR Service Desk Stack Up? Part 2: Service Desk Key Performance Indicators (KPIs) The Seven Most Important Performance Indicators for…Angela IrizarryMay 21, 2013
All ResourcesNews and Press MetricNet’s 2013 Canada Contact Center & IT Benchmarks Published MetricNet has published the results of their 2013 Canada Benchmarks for Customer Service Contact Center, Service Desk and Desktop Support. The updated benchmarking reports are now available for purchase and immediate download…Angela IrizarryMay 6, 2013
