All ResourcesMemberService Desk Past and Present: 25 Years of Service Desk KPIs Download the PDF: MetricNet's "Past and Present: 25 Years of Service Desk KPIs" presentation was delivered on Friday, March 27, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 27, 2015
All ResourcesDesktop SupportMemberService Desk The Role of IT Leadership in Service and Support Download the PDF: MetricNet's "The Role of IT Leadership in Service and Support" presentation was delivered on Thursday, March 26, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 26, 2015
All ResourcesDesktop SupportMember Benchmark 2014: Global Results for Desktop Support Download the PDF MetricNet's "Benchmark 2014: Global Results for Desktop Support" presentation was delivered on Wednesday, March 25, 2015, at the HDI Service and Support Conference! In this article, you…Jeffrey RumburgMarch 25, 2015
All ResourcesDesktop SupportMemberRecorded Webcasts Desktop Support Best Practices | Full Video Recording Did you miss our Desktop Support Best Practices webcast? You're in luck. Scroll down to watch the full recording! Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve…Jeffrey RumburgFebruary 11, 2015
All ResourcesDesktop SupportMember Desktop Support Best Practices | Presentation Slides Download the PDF Did you miss our Desktop Support Best Practices webcast? Well, you’re in luck! You can access the slides to 'Desktop Support Best Practices | The Road to…Jeffrey RumburgFebruary 10, 2015
All ResourcesCall CenterMemberRecorded Webcasts Call Center Best Practices | Full Video Recording Download the PDF On this page, you can view and download the slides and watch the full recording of "Call Center Best Practices"! Customer expectation is that you are available…Jeffrey RumburgNovember 11, 2014
All ResourcesDesktop SupportNews and PressService Desk FUSION14 | A First-Class Experience for IT Service and Support The energy and excitement could be felt throughout The Gaylord National in Washington D.C. as IT professionals from around the world came together to listen and learn. An eager crowd…Jeffrey RumburgOctober 28, 2014
All ResourcesNews and Press MetricNet Awarded Three Speaking Slots at HDI’s 2015 Conference HDI has announced its speaker lineup for the annual conference in Las Vegas, NV. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected to speak…Jeffrey RumburgOctober 17, 2014
All ResourcesDesktop SupportService Desk Optimizing the Tradeoff: Cost vs. Quality in Service and Support Download it now!Jeffrey RumburgOctober 14, 2014
All ResourcesCall CenterDesktop SupportService Desk The One Year Path to World-Class Performance Did you know? Industry data shows that organizations that conduct benchmarking at least once a year are far more likely to achieve world-class performance. In fact, there is a virtual…Jeffrey RumburgSeptember 30, 2014
