All ResourcesNews and Press MetricNet Opens Webcasts to BrightTALK Community McLean, VA (PRWEB) October 21, 2015 MetricNet, the leading source of online benchmarks and a pioneer in IT Service and Support benchmarking, is pleased to announce that its future monthly…Angela IrizarryOctober 21, 2015
All ResourcesDesktop SupportMemberRecorded Webcasts The Zen of Support! on BrightTALK The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do not accurately convey…Jeffrey RumburgOctober 14, 2015
All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2014 Benchmark The results of MetricNet’s 2014 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we…Angela IrizarrySeptember 23, 2015
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at FUSION 15 (PRWEB) April 30, 2015 FUSION 15 has announced its speaker lineup for the annual conference in New Orleans, LA. MetricNet is pleased to announce that, for the second consecutive year,…Jeffrey RumburgSeptember 9, 2015
All ResourcesDesktop SupportMemberRecorded WebcastsService Desk Benchmarking Roundup: Summary of 2015 Service and Support Benchmarks on BrightTALK Many Service and Support professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance.…Jeffrey RumburgSeptember 8, 2015
All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2014 Benchmark The results of MetricNet's 2014 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we…Angela IrizarryAugust 5, 2015
All ResourcesBenchmarking StatisticsMemberService Desk 10 Key Service Desk Statistics | 2014 Benchmark The results of MetricNet's United States In-House Service Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will highlight…Angela IrizarryAugust 5, 2015
All ResourcesBenchmarking StatisticsDesktop Support 10 Key Desktop Support Statistics | 2014 Benchmark The results of MetricNet's 2014 United States In-House Desktop Support Benchmark are in! The data includes 7 types of metrics and 28 Key Performance Indicators. In this article, we…Angela IrizarryAugust 5, 2015
All ResourcesMemberRecorded WebcastsService Desk Service Desk Best Practices on BrightTALK In this webcast, MetricNet will share the key success factors from the industry's top performing Service Desks. Attendees will: HEAR how the industry's top performing Service Desks achieve world-class status.…Jeffrey RumburgJuly 14, 2015
All ResourcesDesktop SupportMemberRecorded WebcastsService Desk The Role of IT Leadership in Service and Support on BrightTALK As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and…Jeffrey RumburgJune 23, 2015
