MetricNet Awarded Two Speaking Slots at HDI’s 2018 Annual Conference All ResourcesNews and Press MetricNet Awarded Two Speaking Slots at HDI’s 2018 Annual Conference MCLEAN, Va., October 24, 2017 (Newswire.com) - HDI has announced its speaker lineup for the 2018 annual conference and expo in Las Vegas, Nevada. MetricNet is pleased to announce that Jeff…Angela IrizarryOctober 25, 2017
From Good to Great – A Recap of ICMI’s Contact Center Demo 2017 All ResourcesCall CenterNews and Press From Good to Great – A Recap of ICMI’s Contact Center Demo 2017 “It is during our darkest moments that we must focus to see the light." - Aristotle Our deepest condolences for all those affected by the senseless tragedy in Las Vegas.…Angela IrizarryOctober 3, 2017
MetricNet Delivers Presentation on Contact Center Metrics at ICMI’s Contact Center Demo 2017 All ResourcesNews and Press MetricNet Delivers Presentation on Contact Center Metrics at ICMI’s Contact Center Demo 2017 MCLEAN, Va., September 27, 2017 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 406, Contact Center Cause-And-Effect: Leveraging the Full Potential Of Your KPIs, at the Annual ICMI…Angela IrizarrySeptember 27, 2017
MetricNet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Demo 2017 All ResourcesNews and Press MetricNet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Demo 2017 MCLEAN, Va., September 27, 2017 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 102, ‘Benchmark Your Way To World-Class Performance’, at the Annual ICMI Conference and Demo…Angela IrizarrySeptember 27, 2017
MetricNet’s Jeff Rumburg to Speak at 19th Annual University of Wisconsin E-Business Conference All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at 19th Annual University of Wisconsin E-Business Conference McLean, VA, August 15, 2017 (Newswire.com) - The University of Wisconsin E-Business Consortium has announced its speaker lineup for this year’s annual Business Best Practices & Emerging Technologies Conference in Madison, Wisconsin. MetricNet…Angela IrizarryAugust 15, 2017
Call Center Best Practices All ResourcesRecorded Webcasts Call Center Best Practices Angela IrizarryAugust 8, 2017
Introduction to Sales Contact Center Metrics | Definitions, Formulas & Key Correlations All ResourcesCall CentereBooksMemberWhitepapers Introduction to Sales Contact Center Metrics | Definitions, Formulas & Key Correlations This free eBook is an introduction to Sales Contact Center Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed…Angela IrizarryAugust 2, 2017
Introduction to Outsourced Desktop Support Metrics | Definitions, Formulas & Key Correlations All ResourcesDesktop SupporteBooksMemberWhitepapers Introduction to Outsourced Desktop Support Metrics | Definitions, Formulas & Key Correlations This free eBook is an introduction to Outsourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed…Angela IrizarryAugust 2, 2017
Introduction to Insourced Desktop Support Metrics | Definitions, Formulas & Key Correlations All ResourcesDesktop SupporteBooksMemberWhitepapers Introduction to Insourced Desktop Support Metrics | Definitions, Formulas & Key Correlations This free eBook is an introduction to Insourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed…Angela IrizarryAugust 2, 2017
10 Key Desktop Support Statistics | 2017 Benchmark All ResourcesBenchmarking StatisticsDesktop Support 10 Key Desktop Support Statistics | 2017 Benchmark The results of MetricNet’s 2018 United States Insourced Desktop Support Desktop Support Benchmark are in! The data includes 7 categories of metrics and 28 Key Performance Indicators. In this article,…Angela IrizarryJuly 19, 2017
