All ResourcesNews and Press MetricNet Delivers Presentation on Customer Care ROI at ICMI’s Contact Center Expo 2018 McLean, VA, May 24, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 405, ‘Maximizing the ROI of Customer Care’, at the Annual ICMI Conference and Expo in Orlando,…Angela IrizarryMay 24, 2018
All ResourcesNews and Press Start Unknown and Finish Unforgettable | Making Connections at #CCExpo Justin Robbins kicked off ICMI’s Contact Center Conference and Expo this evening with a lesson in making meaningful connections. For those that may have missed today’s welcome keynote, Justin shared…Angela IrizarryMay 22, 2018
All ResourcesNews and PressService Desk 10 Actionable Takeaways from #SDI18 As the curtains close and the delegates disperse to their respective planes, trains, and automobiles, I find myself sitting in the hotel lobby in a state of thoughtful reflection. I’ve…Angela IrizarryMarch 19, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Service Desk Metrics at the 2018 SDI Conference MCLEAN, Va., March 14, 2018 (Newswire) -Jeff Rumburg, co-founder and managing partner of MetricNet, and Bruce Duncan, senior manager of customer services at Deloitte UK, presented "From Good to Great! How Deloitte UK Leveraged Metrics for Continuous…Angela IrizarryMarch 14, 2018
All ResourcesNews and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2017 MCLEAN, Va., January 25, 2018 (Newswire.com) - For the second consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2017. HDI is…Angela IrizarryJanuary 26, 2018
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at ICMI’s Contact Center Expo 2018 MCLEAN, Va., November 10, 2017 (Newswire.com) - The International Customer Management Institute (ICMI), the authority on contact centers, has announced its speaker lineup for ICMI Contact Center Expo 2018 in Orlando,…Angela IrizarryNovember 10, 2017
All ResourcesMember FUSION 17 – It’s All About the Experience Life is packed with two types of experiences - those happening to us and those we create for others. Over the next few minutes, I’ll walk you through why this is…Angela IrizarryNovember 9, 2017
All ResourcesCall CenterMemberWhitepapers Top 5 Customer Service Call Center Key Performance Indicators Download This Article Forward To A Friend . How Does YOUR Call Center Stack Up? Call Center KPIs The Five Most Important Performance Indicators for Customer Service Call Centers Introduction…Angela IrizarryNovember 6, 2017
All ResourcesNews and Press MetricNet Delivers Presentation on the ROI of ITSM at 2017 FUSION Conference MCLEAN, Va., November 3, 2017 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 501, ‘The ROI of ITSM – Know Your Financial Impact!’, at the Annual FUSION Conference…Angela IrizarryNovember 3, 2017
All ResourcesNews and Press MetricNet Delivers Presentation on META Reps at 2017 FUSION Conference MCLEAN, Va., November 2, 2017 (Newswire.com) - Jeff Rumburg, co-founder and managing partner of MetricNet, presented Session 104, ‘META Reps, and the Convergence of Level 1 and Desktop Support,’ at the annual FUSION…Angela IrizarryNovember 2, 2017
