All ResourcesDesktop SupportMemberMetric of the MonthService Desk Tickets per User per Month | Metric of the Month Tickets per User per Month is both a Service Desk and a Desktop Support metric. There are, however, important differences in the key drivers of these two metrics. So in…Jeffrey RumburgMarch 14, 2019
All ResourcesDesktop SupportMemberMetric of the MonthService Desk Annual Agent Turnover | Metric of the Month Download This Article Forward To A Friend Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the…Jeffrey RumburgMarch 10, 2019
All ResourcesNews and Press Jeff Rumburg of MetricNet Selected as an HDI Featured Contributor for 2019 For the second consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was selected as one of HDI’s Featured Contributors. As a featured contributor, Mr. Rumburg will develop exclusive content for…Angela IrizarryFebruary 14, 2019
All ResourcesNews and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2018 For the third consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2018. Mr. Rumburg is among an elite group of…Angela IrizarryJanuary 28, 2019
All ResourcesNews and Press Perception vs. Reality | Three Actionable Insights from ICMI Demo to Manage the Gap Have you ever had one of those moments where everything just comes into focus? Watching the sun rise over the mountains Thursday morning was an enlightening experience. It began as…Angela IrizarryNovember 19, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Benchmarking at ICMI’s Contact Center Demo 2018 MCLEAN, Va., November 15, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 501, "Turbocharge Your Metrics with Benchmarking!" at the Annual ICMI Demo in Las Vegas, NV. In…Angela IrizarryNovember 15, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Managing the Contact Center as a Business at ICMI’s Contact Center Demo 2018 MCLEAN, Va., November 14, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 204, "A New World Order – Managing Your Contact Center as a Business!," at…Angela IrizarryNovember 14, 2018
All ResourcesNews and Press MetricNet Awarded Keynote Address at Service Desk Institute’s 2019 Annual Conference MCLEAN, Va., October 30, 2018 (Newswire.com) - The Service Desk Institute has announced its speaker lineup for the 2019 annual conference in Birmingham, UK. MetricNet is pleased to announce that Jeff…Angela IrizarryOctober 30, 2018
All ResourcesNews and Press 5 Key AI Insights from Service Managment World It was about 1PM in Orlando, Florida on Wednesday 10.17.18. I took a few moments (ok maybe closer to a few hours…) to reflect on the past few days in…Angela IrizarryOctober 18, 2018
All ResourcesNews and Press MetricNet Delivers Emory Healthcare Case Study at Inaugural Service Management World Conference MCLEAN, Va., October 17, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 305, ‘Building a Center of Excellence: The Emory Healthcare Success Journey!,’ at the Inaugural Service Management…Angela IrizarryOctober 17, 2018
