MetricNet, LLC, the leading provider of benchmarks for IT service and support, continued to build a dominant position in the benchmarking industry with the acquisition of several new clients in Q1. New clients include Wells Fargo, Symantec, TD Bank, Gap, DuPont, ADP, and Avalon Bay Communities. They join a long list of industry icons, including IBM, American Express, GM, and HP, who rely upon MetricNet’s benchmarks to manage their businesses more efficiently and effectively. “It’s very gratifying for these companies to place their trust in MetricNet for their benchmarking needs.” said Jeff Rumburg, Managing Partner of MetricNet. In addition to being the only company to offer downloadable benchmarks from its website, MetricNet differentiates its benchmarks by including a quantifiable value proposition in all service and support benchmarks. The value proposition can transform tactical support groups into strategically focused organizations that create demonstrable value for the enterprise. “Our unique methodology for quantifying the economic impact of support empowers IT service and support managers to objectively demonstrate the economic value they create for the enterprise”, said Rumburg. “There’s no question that our growth is due in part to the unique value proposition methodology that we include in every benchmark.” Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM. If you would like more information about benchmarking your service and support functions, please visit https://www.metricnet.com, or e-mail Jeff Rumburg at jeffr (at) metricnet (dot) com. ### About MetricNet MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry. View the original release: http://www.prweb.com/releases/MetricNetBenchmarking/Clients/prweb10763660.htm
