HDI has announced its speaker lineup for the annual conference in Las Vegas, NV. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected to speak in three tracks at the conference including The Executive View, Metrics & Measurements, and Desktop Support. This marks the 20th time that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the HDI Service and Support Conference. ”MetricNet has had a long and mutually beneficial relationship with HDI, and I am once again honored to be a speaker at next year’s conference.” said Jeff Rumburg, Managing Partner of MetricNet. “It has always been our goal to advance the service and support community by sharing our research and benchmarking data at HDI events. The topics we will present at HDI 2015 cover a broad range of issues, and represent MetricNet’s latest research and insights into the industry’s key success factors.” Mr. Rumburg will present the following topics at the conference: -Benchmark 2014: Global Results for Desktop Support -The Role of IT Leadership in Service and Support -Past and Present: 25 Years of Service Desk KPIs Those interested in hearing Mr. Rumburg present MetricNet’s Desktop Support Benchmarking Results should attend Session 107, Benchmark 2014: Global Results for Desktop Support. This session takes place on Wednesday, March 25, 2015 at 10:15am. Those interested in hearing Mr. Rumburg speak on the changing role of IT Leadership in service and support should attend Session 401, The Role of IT Leadership in Service and Support. This session takes place on Thursday, March 26, 2015 at 10:00am. Those interested in hearing Mr. Rumburg speak on the evolution of Service Desk KPIs should attend Session 705, Past and Present: 25 Years of Service Desk KPIs. This session takes place on Friday, March 27, 2015 at 9:00am. Mr. Rumburg is the 2014 winner of the prestigious Ron Muns Lifetime Achievement Award for service and support. He currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM. About MetricNet MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.
