MetricNet’s “Leveraging KPI’s to Maximize the ROI of Support” presentation was delivered on Thursday, April 3, 2014, to a standing room only crowd at the HDI Service and Support Conference! In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation. Join the thousands of attendees who use MetricNet’s resource library, monthly webcasts, and instantly downloadable benchmarks to achieve World-Class Performance. Viewers will learn about three critical KPIs for measuring ROI, simple calculations for ROI in service and support, techniques for communicating ROI to key stakeholders, and more! To download, click the Adobe PDF icon located below the player. Don’t forget to share with a friend or colleague! To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout. No credit card is required and your membership never expires! Sign Up Already a member? Login
