All ResourcesDesktop SupportNews and PressService Desk MetricNet Releases 4 New Australian Benchmarks MetricNet has released four new Australian benchmarks for IT Support and Contact Centre professionals. These benchmarks encompass insourced and outsourced Australian Contact Centres, as well as insourced and outsourced Desktop Support functions. This…Angela IrizarryMay 21, 2013
All ResourcesDesktop SupportNews and PressService Desk IT Service & Support Benchmarks Will Include Value Proposition With the recent rollout of its value proposition framework for IT service and support, MetricNet announced today that all client benchmarks will include a quantified value proposition. The MetricNet value proposition for…Angela IrizarryMay 21, 2013
All ResourcesMemberService DeskWhitepapers The Seven Most Important Service Desk Key Performance Indicators Download This Article Forward To A Friend How Does YOUR Service Desk Stack Up? Part 2: Service Desk Key Performance Indicators (KPIs) The Seven Most Important Performance Indicators for…Angela IrizarryMay 21, 2013
All ResourcesNews and Press MetricNet’s 2013 Canada Contact Center & IT Benchmarks Published MetricNet has published the results of their 2013 Canada Benchmarks for Customer Service Contact Center, Service Desk and Desktop Support. The updated benchmarking reports are now available for purchase and immediate download…Angela IrizarryMay 6, 2013
All ResourcesNews and PressService Desk MetricNet to Deliver Latest Research into Service Desk Metrics Live MetricNet will deliver the latest research into Service Desk metrics in a live complimentary webcast Tuesday, May 7, 2013 at 2pm EST. In this presentation, MetricNet, a leading source of online benchmarks and…Angela IrizarryMay 3, 2013
All ResourcesBenchmarking StatisticsMember 10 Key Stats From Our 2013 US In-House Call Center Benchmark The results of MetricNet's 2013 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article,…Angela IrizarryApril 30, 2013
All ResourcesDesktop SupportNews and Press MetricNet’s Exclusive Presentation Featured In HDI Digital 2013 As one of the top rated speakers at HDI’s Annual Conference in Las Vegas last week, Jeff Rumburg has been selected to present MetricNet’s benchmarks on the economic impact of…Angela IrizarryApril 30, 2013
All ResourcesDesktop SupportNews and PressService Desk MetricNet’s 2013 IT Service and Support Benchmarks Have Been Published MetricNet has published the results of their 2013 US IT Service and Support Benchmarks. The updated data is now available for purchase and immediate download via the MetricNet website. These benchmarks…Angela IrizarryApril 25, 2013
