All ResourcesNews and Press MetricNet Announces Appointment of Matt O’Donnell MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Matt O’Donnell to the position of Technical Director. “MetricNet, and I personally, are very excited…Angela IrizarryJuly 15, 2013
All ResourcesMemberMetric of the MonthService Desk Service Desk Agent Occupancy | IT Service Desk Metrics Download This Article Forward To A Friend Agent occupancy is an IT service desk metric that measures the percentage of logged in time that an agent is actually delivering…Jeffrey RumburgJuly 9, 2013
All ResourcesNews and Press MetricNet Announces Appointment of Angela Irizarry MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Angela Irizarry to the position of Social Media and Website Director. "MetricNet, and I personally…Angela IrizarryJuly 7, 2013
All ResourcesCall Center 3 Psychologically-based Approaches to Reducing Call Center Turnover Many call center operators assume that turnover is just a fact of life. No amount of training or incentive will ever truly mitigate the trend, so why try? While retention…Angela IrizarryJune 28, 2013
All ResourcesNews and Press MetricNet Announces Appointment of New Executive Team MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed a new executive team to lead the company. Effective immediately, John McCardell will assume all direct marketing…Angela IrizarryJune 15, 2013
All ResourcesDesktop SupportNews and PressService Desk MetricNet to Deliver Latest Research into Desktop Support Metrics Live MetricNet will deliver its latest research into Desktop Support metrics in a live webcast on Tuesday, June 11, 2013 at 2pm EDT. In this webcast, MetricNet, a leading source of online benchmarks…Angela IrizarryMay 29, 2013
All ResourcesDesktop SupportSample ReportsService Desk Sample Industry Benchmarking Reports MetricNet's Sample Industry Benchmarking Reports are available for Service Desk, Desktop Support and Call Center professionals worldwide. Each report is an example of the benchmarks that you can purchase and…Angela IrizarryMay 28, 2013
All ResourcesNews and Press MetricNet’s Benchmarking Client List Continues to Grow MetricNet, LLC, the leading provider of benchmarks for IT service and support, continued to build a dominant position in the benchmarking industry with the acquisition of several new clients in…Angela IrizarryMay 24, 2013
