All ResourcesNews and Press Most Viewed on SlideShare in 2013 We are excited to announce that MetricNet’s SlideShare content was among the top 4% of most viewed on SlideShare in 2013! Just in case you missed them, here are our…Jeffrey RumburgJanuary 21, 2014
All ResourcesMemberRecorded WebcastsService Desk Service Desk Best Practices | Full Video Recording Did you miss our Service Desk Best Practices webcast? The recording is now available to watch and share with your team! Join the thousands of regular attendees who use MetricNet’s…Angela IrizarryJanuary 15, 2014
All ResourcesNews and Press Webcast | Key Strategies for Enhancing your Service Desk Performance “In many organizations, the biggest single reason for customer dissatisfaction with the entire IT department is one function: the service desk.” - D’arcy Guerin Gue, Executive Vice President, Corporate Services…Jeffrey RumburgJanuary 7, 2014
All ResourcesMemberRecorded Webcasts MetricNet’s YouTube Video Library Angela IrizarryJanuary 1, 2014
All ResourcesNews and Press The Year in Review | 2013 MetricNet Milestones For those who may have missed some of this year’s highlights from MetricNet, don’t worry. We’ve summarized them for you in this, our 2013 year-end roundup! MetricNet presented 2013 benchmarking…Jeffrey RumburgDecember 31, 2013
All ResourcesMemberService Desk VIDEO: The Zen of Support | The Path to Strategic Enlightenment Did you miss our webcast? Well, you’re in luck! For the first time ever, you can watch the recorded version of ''The Zen of Support - The Path to Strategic…Angela IrizarryDecember 23, 2013
All ResourcesCall CenterDesktop SupportNews and PressService Desk Mayday! Mayday! Amazon & T-Mobile Raise The Bar for IT in 2014 6 second videos, smartphones and social media accounts are driving customer service expectations to never before seen highs. No matter where you choose to get the news this time of…Jeffrey RumburgDecember 18, 2013
All ResourcesService Desk 5 Important IT Service Desk Metrics to Measure and Monitor Many Service Desk managers are unaware of the critical role – beyond mere measurement – that Key Performance Indicators (KPIs) can and should play in the Service Desk. Are you…Angela IrizarryDecember 12, 2013
