All ResourcesMemberRecorded WebcastsService Desk Service Desk Best Practices on BrightTALK In this webcast, MetricNet will share the key success factors from the industry's top performing Service Desks. Attendees will: HEAR how the industry's top performing Service Desks achieve world-class status.…Jeffrey RumburgJuly 14, 2015
All ResourcesDesktop SupportMemberRecorded WebcastsService Desk The Role of IT Leadership in Service and Support on BrightTALK As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and…Jeffrey RumburgJune 23, 2015
All ResourcesService Desk Past and Present: 25 Years of Service Desk KPIs Jeffrey RumburgJune 22, 2015
All ResourcesCall CenterMemberRecorded Webcasts Unleashing The Enormous Power of Call Center Key Performance Indicators! | Full Video Recording On this page, you can view and download the slides and watch the full recording of ”Unleashing the Enormous Power of Call Center Key Performance Indicators’! Join the thousands of…Jeffrey RumburgJune 9, 2015
All ResourcesDesktop Support Benchmark 2014: Global Results for Desktop Support Jeffrey RumburgJune 3, 2015
All ResourcesDesktop SupportMember The Enormous Power of Desktop Support KPIs – Video and Slides Download the PDF Did you miss our Desktop Support KPIs webcast? Well, you’re in luck! You can now download the slides to MetricNet's exclusive presentation 'Unleashing the Enormous Power of…Jeffrey RumburgJune 1, 2015
All ResourcesDesktop SupportMemberRecorded Webcasts Benchmark 2014: Global Results for Desktop Support on BrightTALK Unlike the service desk, which has been extensively benchmarked over the past two decades, desktop support benchmarking is a relatively recent trend. As a result, many support professionals are unfamiliar…Jeffrey RumburgMay 27, 2015
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at FUSION 15 (PRWEB) April 30, 2015 FUSION 15 has announced its speaker lineup for the annual conference in New Orleans, LA. MetricNet is pleased to announce that, for the second consecutive year,…Angela IrizarryMay 4, 2015
