All ResourcesMetric of the MonthService Desk Service Desk Cost per Ticket Download This Article Forward To A Friend Each month MetricNet highlights one Key Performance Indicator for Service and Support. We define the KPI, provide recent benchmarking data for the metric,…Jeffrey RumburgMay 22, 2017
All ResourcesNews and Press The Exceptional, The Authentic, The Passionate – HDI 2017 Brilliant! The one word that comes close to describing HDI 2017. 8 insightful learning tracks, 100 prolific speakers, 4 visionary keynotes, more than 50 leading-edge vendors and over two thousand…Angela IrizarryMay 18, 2017
All ResourcesRecorded Webcasts Unleashing the Enormous Power of Call Center KPIs Angela IrizarryMay 16, 2017
All ResourcesNews and Press MetricNet Delivers Presentation on the Ultimate Customer Experience at the 2017 HDI Conference PRESS RELEASE UPDATED: MAY 11, 2017 McLean, VA, May 11, 2017 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 308, 'Any Time, Any Place: The Ultimate…Angela IrizarryMay 11, 2017
All ResourcesNews and Press MetricNet Delivers Benchmarking Presentation at the 2017 HDI Conference PRESS RELEASE UPDATED: MAY 11, 2017 McLean, VA, May 11, 2017 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 202, ‘Turbocharge Your Metrics With Benchmarking!’, at…Angela IrizarryMay 11, 2017
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at ICMI’s Contact Center Demo 2017 PRESS RELEASE UPDATED: MAY 2, 2017 McLean, VA, May 2, 2017 (Newswire.com) - ICMI has announced its speaker lineup for this year’s annual demo and conference in Las Vegas, NV.…Angela IrizarryMay 2, 2017
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at Fusion 2017 PRESS RELEASE UPDATED: APR 24, 2017 McLean, VA, April 24, 2017 (Newswire.com) - FUSION 17 has announced its speaker lineup for this year’s annual conference in Orlando, FL. MetricNet is…Angela IrizarryApril 24, 2017
All ResourcesRecorded Webcasts The Role of IT Leadership in Service and Support | BrightTALK Webcast As the gateway to IT for most end users, service and support is the biggest driver of customer satisfaction and can generate a tremendous return on investment. IT leaders and…Angela IrizarryApril 11, 2017
