All ResourcesCall CentereBooksMemberWhitepapers Introduction to Sales Contact Center Metrics | Definitions, Formulas & Key Correlations This free eBook is an introduction to Sales Contact Center Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed…Angela IrizarryAugust 2, 2017
All ResourcesDesktop SupporteBooksMemberWhitepapers Introduction to Outsourced Desktop Support Metrics | Definitions, Formulas & Key Correlations This free eBook is an introduction to Outsourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed…Angela IrizarryAugust 2, 2017
All ResourcesDesktop SupporteBooksMemberWhitepapers Introduction to Insourced Desktop Support Metrics | Definitions, Formulas & Key Correlations This free eBook is an introduction to Insourced Desktop Support Metrics including definitions, information on the importance of each metric & key correlations. A brief overview of each metric is listed…Angela IrizarryAugust 2, 2017
All ResourcesBenchmarking StatisticsDesktop Support 10 Key Desktop Support Statistics | 2017 Benchmark The results of MetricNet’s 2018 United States Insourced Desktop Support Desktop Support Benchmark are in! The data includes 7 categories of metrics and 28 Key Performance Indicators. In this article,…Angela IrizarryJuly 19, 2017
All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2017 Benchmark The results of MetricNet’s 2017 United States In-House Customer Service Call Center Benchmark are in! The data includes 8 categories of metrics and 41 Key Performance Indicators. In this article,…Angela IrizarryJuly 19, 2017
All ResourcesRecorded Webcasts C-Level Success and The Secret Weapon of Service and Support Angela IrizarryJuly 11, 2017
All ResourcesNews and Press Jeff Rumburg of MetricNet Shares Predictions for the Future of Service and Support McLean, VA - June 23, 2017 - (Newswire.com) MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, LLC and one of HDI's Top 25 Thought Leaders for…Angela IrizarryJune 23, 2017
All ResourcesRecorded Webcasts Any Time, Any Place: The Ultimate Customer Experience! The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a…Angela IrizarryJune 13, 2017
