All ResourcesCall CenterDesktop SupportMemberMetric of the MonthService Desk Net Promoter Score Benchmarks | Metric of the Month Download This Article Forward To A Friend Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the…Jeffrey RumburgApril 15, 2019
All ResourcesNews and Press MetricNet Participates in Metrics Panel Discussion at the 2019 HDI Conference INCLINE VILLAGE, Nev., April 12, 2019 (Newswire.com) - Jeff Rumburg, co-founder and managing partner of MetricNet, participated in Session 501, "Metrics Magic: Ask the Experts," at the Annual HDI Conference in Orlando, Florida.…Angela IrizarryApril 12, 2019
All ResourcesNews and Press MetricNet Delivers Groundbreaking Presentation at the 2019 HDI Conference INCLINE VILLAGE, Nev., April 11, 2019 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 205, 'Radical Success: Managing Service and Support as a Business', at the Annual HDI Conference…Angela IrizarryApril 11, 2019
All ResourcesNews and Press MetricNet Delivers Keynote Address on the Future of Service and Support at SDI’s 2019 Annual Conference Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented the Tuesday afternoon keynote, ‘The Future of Service and Support – A Brave New World!’, at the 32nd Service Desk Conference Hosted…Angela IrizarryMarch 28, 2019
All ResourcesDesktop SupportMemberMetric of the MonthService Desk Tickets per User per Month | Metric of the Month Tickets per User per Month is both a Service Desk and a Desktop Support metric. There are, however, important differences in the key drivers of these two metrics. So in…Jeffrey RumburgMarch 14, 2019
All ResourcesDesktop SupportMemberMetric of the MonthService Desk Annual Agent Turnover | Metric of the Month Download This Article Forward To A Friend Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the…Jeffrey RumburgMarch 10, 2019
All ResourcesNews and Press Jeff Rumburg of MetricNet Selected as an HDI Featured Contributor for 2019 For the second consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was selected as one of HDI’s Featured Contributors. As a featured contributor, Mr. Rumburg will develop exclusive content for…Angela IrizarryFebruary 14, 2019
All ResourcesNews and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2018 For the third consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2018. Mr. Rumburg is among an elite group of…Angela IrizarryJanuary 28, 2019
