MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
Find answers to commonly asked questions regarding MetricNet products and services.
Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Real-world examples of how MetricNet's solutions drive client success and performance improvements.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.
Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away!
This section of our Resource Library contains comprehensive metrics ebooks and introductory guides.
Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance!
More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry.
A range of free and downloadable whitepapers
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See how Florida Blue is celebrating its World-Class Contact Center!
MetricNet is the Global Leader in IT Service and Support and Contact Center Benchmarking, and Performance Improvement Consulting. We are the first, and still the only company to offer downloadable service desk, desktop support, and contact center benchmarks from our website.
With a global benchmarking database of nearly 4,000 benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.
Our global client base includes companies large and small from virtually every industry sector. Shown below is a partial list of clients and benchmarking partners.
Our flagship Service Desk, Desktop Support, and Contact Center Benchmarks offer the best value in the industry. I think you will be pleasantly surprised at just how much your benchmarking dollar will buy at MetricNet! – Jeff Rumburg, Managing Partner
Our clients benefit from economies of scale that simply don’t exist elsewhere in the industry. MetricNet’s benchmarks contain far more data, are more statistically valid, and are typically priced an order of magnitude less than other available benchmarks! It’s a win-win for MetricNet and its clients!
Our flagship Service Desk, Desktop Support, and Call Center Benchmarks offer the best value in the industry. I think you will be pleasantly surprised at just how much your benchmarking dollar will buy at MetricNet! – Jeff Rumburg, Managing Partner
