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All ResourcesCall CentereBooksMemberWhitepapers Introduction to Outsourced Contact Center Metrics | 41 Definitions, Formulas & Key Correlations This free 44-page eBook is an introduction to Outsourced Contact Center KPIs including definitions, information on the importance of each metric & key correlations for 41 Outsourced Contact Center metrics.…Angela IrizarryAugust 21, 2020
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All ResourcesMemberService DeskWhitepapers Service Desk Staffing Ratios: How Many Analysts do You Need? One of the most common questions I hear from IT support managers is “How many agents do I need in the service desk?” It’s a great question, but one that…Jeffrey RumburgApril 26, 2020
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All ResourcesCall CenterWhitepapers The ROI of Benchmarking | The Business Case for Benchmarking Contact Centers Download This Whitepaper Forward To A Friend The ROI of Benchmarking | The Business Case for Benchmarking Contact Centers Return on Investment (ROI) is one of the most common and…Jeffrey RumburgAugust 13, 2018
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