OutsourcingService Desk Benefits and Drawbacks to 5 Common Pricing Models in the Service Desk Industry Pricing models in the Managed IT Service and Support industry can greatly impact the success of any outsourcing initiative. In this article, we will examine the five most common pricing…Angela IrizarryJanuary 6, 2023
All ResourcesOutsourcingService Desk 11 Reasons Outsourcing Relationships Fail | Vendor Over-Promising In the last article in this series, I outlined the 11 most common failure modes for IT outsourcing relationships. These are summarized below for your reference: The vendor over-promises, and…Jeffrey RumburgNovember 29, 2022
All ResourcesDesktop SupportOutsourcingService Desk The Problem With Outsourcing, and How to Fix IT The Problem With Outsourcing, and How to Fix IT Part 1 of a Multi-Part Series by Jeff Rumburg As a 30 year veteran of the IT industry, I have seen…Jeffrey RumburgOctober 24, 2022
