All ResourcesNews and Press MetricNet Delivers Two Presentations at the 2018 FUSION Conference MCLEAN, Va., October 3, 2018 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented "The 80/20 Rule for Service and Support KPIs - The Metrics of Success" and was a key…Angela IrizarryOctober 3, 2018
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at ICMI’s Contact Center Demo 2018 McLean, VA, June 26, 2018 (Newswire.com) - ICMI has announced its speaker lineup for this year’s annual demo and conference in Las Vegas, Nevada. MetricNet is pleased to announce that, for the…Angela IrizarryJune 26, 2018
All ResourcesNews and Press MetricNet Awarded Speaking Slot at Inaugural Service Management World Conference MCLEAN, Va., June 25, 2018 (Newswire.com) - HDI has announced its speaker lineup for the inaugural Service Management World conferencein Orlando, Florida. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner…Angela IrizarryJune 25, 2018
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at FUSION 2018 MCLEAN, Va., June 21, 2018 (Newswire.com) - FUSION 18 has announced its speaker lineup for this year’s annual conference in St. Louis, Missouri. MetricNet is pleased to announce that, for the…Angela IrizarryJune 21, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Expo 2018 McLean, VA, May 24, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 606, ‘2018 Contact Center Benchmarking Results - See How You Stack Up!’, at the…Angela IrizarryMay 24, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Customer Care ROI at ICMI’s Contact Center Expo 2018 McLean, VA, May 24, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 405, ‘Maximizing the ROI of Customer Care’, at the Annual ICMI Conference and Expo in Orlando,…Angela IrizarryMay 24, 2018
All ResourcesNews and Press Start Unknown and Finish Unforgettable | Making Connections at #CCExpo Justin Robbins kicked off ICMI’s Contact Center Conference and Expo this evening with a lesson in making meaningful connections. For those that may have missed today’s welcome keynote, Justin shared…Angela IrizarryMay 22, 2018
All ResourcesNews and PressService Desk 10 Actionable Takeaways from #SDI18 As the curtains close and the delegates disperse to their respective planes, trains, and automobiles, I find myself sitting in the hotel lobby in a state of thoughtful reflection. I’ve…Angela IrizarryMarch 19, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Service Desk Metrics at the 2018 SDI Conference MCLEAN, Va., March 14, 2018 (Newswire) -Jeff Rumburg, co-founder and managing partner of MetricNet, and Bruce Duncan, senior manager of customer services at Deloitte UK, presented "From Good to Great! How Deloitte UK Leveraged Metrics for Continuous…Angela IrizarryMarch 14, 2018
All ResourcesNews and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2017 MCLEAN, Va., January 25, 2018 (Newswire.com) - For the second consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2017. HDI is…Angela IrizarryJanuary 26, 2018
