All ResourcesNews and Press MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks INCLINE VILLAGE, Nev., April 14, 2020 (Newswire.com) - Leveraging more than 30 years of expertise and benchmarking data, MetricNet, LLC has developed a comprehensive suite of scorecards, tools, templates, and calculators for Contact Centers and Technical…Angela IrizarryApril 15, 2020
All ResourcesNews and Press MetricNet Publishes 2019-2020 Contact Center and Technical Support Benchmarks INCLINE VILLAGE, Nev., April 14, 2020 (Newswire.com) - MetricNet has published the results of their global 2019-2020 Contact Center, Service Desk, and Desktop Support Benchmarks. The updated benchmarks are now available for immediate download via MetricNet’s website.…Angela IrizarryApril 14, 2020
All ResourcesNews and Press MetricNet Awarded Speaking Slot at SITS 20 – the Service Desk & IT Support Show INCLINE VILLAGE, Nev., March 6, 2020 (Newswire.com) - MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for SITS 20 – The Service Desk & IT Support…Angela IrizarryMarch 23, 2020
All ResourcesNews and Press MetricNet Awarded Multiple Speaking Slots at Service Desk Institute’s 2020 Annual Conference INCLINE VILLAGE, Nev., January 31, 2020 (Newswire.com) - MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to facilitate a workshop and present two breakout sessions at The Service…Angela IrizarryJanuary 31, 2020
All ResourcesNews and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2020 INCLINE VILLAGE, Nev., January 27, 2020 (Newswire.com) - For the fourth consecutive year, Jeff Rumburg, Managing Partner of MetricNet, LLC, was named one of HDI’s Top 25 Thought Leaders for 2020. Mr.…Angela IrizarryJanuary 27, 2020
All ResourcesNews and Press MetricNet Appoints Angela Irizarry President and Chief Operating Officer INCLINE VILLAGE, Nev., January 8, 2020 (Newswire.com) - MetricNet, LLC, a global leader in IT Service and Support and Contact Center benchmarking and performance improvement consulting, announced today that Angela Irizarry has…Angela IrizarryJanuary 8, 2020
All ResourcesNews and Press MetricNet to Present the Industry’s First Employee Engagement Workshop at SupportWorld Live INCLINE VILLAGE, Nev., November 18, 2019 (Newswire.com) - MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the industry's first Employee Engagement workshop at…Angela IrizarryNovember 18, 2019
All ResourcesNews and Press MetricNet Facilitates the Industry’s First ROI Workshop at Service Management World INCLINE VILLAGE, Nev., November 13, 2019 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 105, "What’s Your Value Proposition? The Industry’s First ROI Workshop!” at the Annual Service Management World conference in Orlando, Florida. Powered…Angela IrizarryNovember 15, 2019
All ResourcesNews and Press MetricNet Delivers Metrics Workshop and Case Study at ICMI Contact Center Connections INCLINE VILLAGE, Nev., October 31, 2019 (Newswire.com) - Earlier this week, Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented three sessions at the Annual ICMI Contact Center Connections Conference…Angela IrizarryNovember 1, 2019
All ResourcesNews and Press MetricNet Delivers Keynote Address on the Future of Service and Support at Service Desk Institute’s 2019 Dubai Conference Incline Village, NV, October 21, 2019 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented the Sunday morning keynote, ‘The Future of Service and Support – A Brave New…Angela IrizarryOctober 21, 2019
