All ResourcesDesktop SupportNews and PressService Desk MetricNet’s 2013 IT Service and Support Benchmarks Have Been Published MetricNet has published the results of their 2013 US IT Service and Support Benchmarks. The updated data is now available for purchase and immediate download via the MetricNet website. These benchmarks…Angela IrizarryApril 25, 2013
All ResourcesNews and Press MetricNet To Present Results of Desktop Support Benchmark At HDI Jeff Rumburg, co-founder and Managing Partner of MetricNet, will present selected results from its 2012 Desktop Support Benchmark at the Annual HDI Conference in Las Vegas. This marks the 18th time Mr.…Angela IrizarryApril 15, 2013
All ResourcesNews and Press MetricNet to Present Benchmarking Results at HDI’s Annual Forum Jeff Rumburg, co-founder and Managing Partner of MetricNet, will present the results of its 2012 IT Service and Support Benchmark at the Annual HDI Conference in Las Vegas. This marks the 18th time…Angela IrizarryApril 12, 2013
All ResourcesNews and Press MetricNet Featured In HDI Support World Magazine MetricNet was featured in HDI’s most recent issue of Support World Magazine. The article, entitled ‘The Economic Impact of Support: What's Your Value Proposition?’ was based on the results of MetricNet’s…Angela IrizarryApril 12, 2013
All ResourcesDesktop SupportNews and PressService Desk MetricNet Launches Industry’s First Online Benchmarking Store Today MetricNet launched the industry's first online Benchmarking Store. The Benchmarking Store contains Service Desk, Call Center, and Desktop Support Benchmarks from around the world. Now, for the first time,…Angela IrizarryMay 1, 2012
