All ResourcesNews and Press Early Access to Exclusive HDI 2014 Content! Each month MetricNet highlights one Key Performance Indicator for the Service Desk or Desktop Support. We define the KPI, provide recent benchmarking data for the metric, and discuss key correlations…Jeffrey RumburgFebruary 19, 2014
All ResourcesNews and Press Recap of Unleashing The Enormous Power of Service Desk KPIs Unleashing the Enormous Power of Service Desk KPIs was delivered February 11, 2014 to a record audience! Jeff Rumburg, Managing Partner at MetricNet, provided a comprehensive overview of best practices…Jeffrey RumburgFebruary 13, 2014
All ResourcesNews and Press Free Training Webcast | Unleashing the Enormous Power of Service Desk KPI’s! 69% of customers said they were on hold for too long when seeking help from a company. - Harris Interactive, Customer Experience Impact Report So how long is too long?…Jeffrey RumburgFebruary 4, 2014
All ResourcesNews and Press Come Together at HDI 2014 in Orlando! MetricNet is pleased to announce that it has been awarded two speaking slots at the annual HDI Conference in Orlando, FL. This marks the 19th time Jeff Rumburg, Managing Partner…Jeffrey RumburgJanuary 27, 2014
All ResourcesNews and Press Most Viewed on SlideShare in 2013 We are excited to announce that MetricNet’s SlideShare content was among the top 4% of most viewed on SlideShare in 2013! Just in case you missed them, here are our…Jeffrey RumburgJanuary 21, 2014
All ResourcesNews and Press Webcast | Key Strategies for Enhancing your Service Desk Performance “In many organizations, the biggest single reason for customer dissatisfaction with the entire IT department is one function: the service desk.” - D’arcy Guerin Gue, Executive Vice President, Corporate Services…Jeffrey RumburgJanuary 7, 2014
All ResourcesNews and Press The Year in Review | 2013 MetricNet Milestones For those who may have missed some of this year’s highlights from MetricNet, don’t worry. We’ve summarized them for you in this, our 2013 year-end roundup! MetricNet presented 2013 benchmarking…Jeffrey RumburgDecember 31, 2013
All ResourcesCall CenterDesktop SupportNews and PressService Desk Mayday! Mayday! Amazon & T-Mobile Raise The Bar for IT in 2014 6 second videos, smartphones and social media accounts are driving customer service expectations to never before seen highs. No matter where you choose to get the news this time of…Jeffrey RumburgDecember 18, 2013
All ResourcesNews and Press Performance Management… Does it keep you up at night? The vast majority of benchmarks do not deliver the business benefits that are promised. MetricNet is not a company who focuses on academic case study and ivory tower discussion. We…Jeffrey RumburgDecember 9, 2013
All ResourcesNews and Press Hit the Easy Button Ever wish you had an Easy Button that really worked? Well, we’ve got something that comes pretty close. It’s MetricNet’s NEW Service Desk Benchmark for Medical Care! We developed this…Jeffrey RumburgDecember 4, 2013
