All ResourcesNews and Press MetricNet Launches One Year Path to World-Class Performance MetricNet, LLC has just launched “The One Year Path to World-Class Performance”, the industry’s first continuous improvement initiative designed exclusively for Service Desks and Desktop Support organizations who aspire to achieve…Jeffrey RumburgJune 24, 2014
All ResourcesNews and Press MetricNet’s Benchmarking Client List Continues to Grow in 2014 MetricNet, LLC, the leading provider of benchmarks for IT service and support, continued to build a dominant position in the benchmarking industry with the acquisition of numerous new clients in 2014,…Jeffrey RumburgMay 30, 2014
All ResourcesNews and Press Service and Support as a Business: MetricNet Featured in Support World Magazine MetricNet’s ROI model for technical service and support, was featured in the May issue of Support World Magazine. The article entitled “Service and Support as a Business: KPI’s that Tell…Jeffrey RumburgMay 20, 2014
All ResourcesNews and Press MetricNet Selected as a Media Partner for Call Center Week Call Center Week and IQPC have named MetricNet an official Media Partner for the 15th annual conference and expo in Las Vegas, Nevada, June 9 - 13, 2014. In addition to traditional media…Jeffrey RumburgMay 16, 2014
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at FUSION 14 FUSION 14 has announced its speaker lineup for the annual conference in Washington DC. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected to speak…Jeffrey RumburgMay 13, 2014
All ResourcesNews and Press Jeff Rumburg To Present The Zen of Support at HDI Capital Area Meeting Jeff Rumburg, co-founder and Managing Partner of MetricNet, has been invited to speak at HDIs Capital Area Chapter May Meeting. Mr Rumburg will be presenting The Zen of Support to a live audience…Jeffrey RumburgMay 12, 2014
All ResourcesNews and Press IT Service and Support Empowered by HDI 2014 The HDI Conference in Orlando, FL was a smashing success! Those in attendance gained valuable insight into Metrics and Measurements, Service Management Excellence, Team Dynamics, The Customer Experience and more.…Jeffrey RumburgApril 8, 2014
All ResourcesNews and Press Company Newsletter | March 2014 This month we begin a two part series on Return on Investment for service and support. In part 1, we define how value is created in IT service and support.…Jeffrey RumburgMarch 20, 2014
All ResourcesNews and Press Recap of Best Practices in Desktop Support Best Practices in Desktop Support was delivered March 11, 2014 to a live audience! Jeff Rumburg, Managing Partner at MetricNet, shared key success factors from the industry’s top performing Desktop…Jeffrey RumburgMarch 13, 2014
All ResourcesNews and Press Company Newsletter | February 2014 The ratio of agents to total headcount is an indirect measure of managerial efficiency in service and support. When a support organization experiences costs that are higher than the industry average,…Jeffrey RumburgFebruary 26, 2014
