All ResourcesCall CenterMemberRecorded Webcasts Call Center Best Practices | Full Video Recording Download the PDF On this page, you can view and download the slides and watch the full recording of "Call Center Best Practices"! Customer expectation is that you are available…Jeffrey RumburgNovember 11, 2014
All ResourcesCall CenterDesktop SupportService Desk The One Year Path to World-Class Performance Did you know? Industry data shows that organizations that conduct benchmarking at least once a year are far more likely to achieve world-class performance. In fact, there is a virtual…Jeffrey RumburgSeptember 30, 2014
All ResourcesCall CenterMember Best Practices in Call Center Technology Download This Article Forward To A Friend Call Center Best Practices: Part 4 Call Center Technology Cheat Sheet By Jeff Rumburg Managing Partner In part four of MetricNet's cheat-sheet…Jeffrey RumburgSeptember 1, 2014
All ResourcesCall CenterMember Best Practices in Call Handling Processes Download This Article Forward To A Friend Call Center Best Practices: Part 3 Call Handling Processes Cheat Sheet By Jeff Rumburg Managing Partner In part three of MetricNet's cheat-sheet…Jeffrey RumburgAugust 1, 2014
All ResourcesCall CenterMember Best Practices in Human Resources Management Download This Article Forward To A Friend Call Center Best Practices: Part 2 Human Resources Cheat Sheet By Jeff Rumburg Managing Partner In the second of MetricNet's cheat-sheet series,…Jeffrey RumburgJuly 1, 2014
All ResourcesCall CenterMember Call Center Performance Best Practices Download This Article Forward To A Friend Call Center Best Practices: Part 1 Call Center Performance Cheat Sheet By Jeff Rumburg Managing Partner Performance measurement and management is the…Jeffrey RumburgMay 26, 2014
All ResourcesCall CenterDesktop SupportNews and PressService Desk Mayday! Mayday! Amazon & T-Mobile Raise The Bar for IT in 2014 6 second videos, smartphones and social media accounts are driving customer service expectations to never before seen highs. No matter where you choose to get the news this time of…Jeffrey RumburgDecember 18, 2013
All ResourcesCall Center Social Media | The Future of Customer Care Guest Post by Elana Winchester, Online Marketing Manager, IQPC, North America For organizations across the United States and beyond, the future of customer care is clear: you will need social media in your…Jeffrey RumburgNovember 29, 2013
All ResourcesCall CenterDesktop SupportMemberService Desk Enabling Chat | A MetricNet & BOMGAR Presentation Download the PDF MetricNet and BOMGAR presented a special webcast highlighting key success factors for successful chat enablement! Download it now to: LEARN the Key Success Factors for successful chat…Angela IrizarryNovember 19, 2013
All ResourcesCall CenterDesktop SupportMemberService Desk VIDEO | The Economic Impact of Support Looking for a proven approach that can transform your tactical support group into a strategically focused organization that creates demonstrable value for the enterprise? In order to embark upon this…Angela IrizarryOctober 17, 2013
