All ResourcesCalculatorsDesktop Support Desktop Support Field Services Budget Calculator https://youtu.be/vkwWKFHqnYs Many Desktop Support groups struggle with budgeting and are unable to answer a very critical question – Is our spending in line with industry averages? But budgeting is a critical skill to develop, as it is key to…Angela IrizarryMarch 24, 2021
All ResourcesCalculatorsMemberService Desk Ticket Quality Scoring Template Download the Ticket Quality Scoring Template Although there is no consistent methodology for measuring Ticket Quality in the Service Desk industry, most Service Desks have developed their own scoring system…Angela IrizarryJune 18, 2020
All ResourcesCalculatorsCall CenterDesktop SupportMemberService Desk Measuring and Managing the Customer Experience | A MetricNet Scorecard Download the CX Scorecard Defining Customer Experience To develop a valid methodology to measure CX, we must first understand what CX really is and why it’s important. Think of the…Jeffrey RumburgMay 13, 2020
All ResourcesCalculatorsMemberService Desk First Contact Resolution Calculator Download the FCR Calculator A high First Contact Resolution Rate (FCR) is almost always associated with high levels of customer satisfaction. FCR is a measure of how effectively your service…Angela IrizarryApril 30, 2020
