All ResourcesBenchmarking StatisticsService Desk 10 Key Service Desk Statistics | 2018 Benchmark The results of MetricNet’s 2018 United States Insourced Service Desk Service Desk Benchmark are in! The data includes 9 categories of metrics and 44 Key Performance Indicators. In this article,…Angela IrizarrySeptember 1, 2018
All ResourcesBenchmarking StatisticsDesktop Support 10 Key Desktop Support Statistics | 2017 Benchmark The results of MetricNet’s 2018 United States Insourced Desktop Support Desktop Support Benchmark are in! The data includes 7 categories of metrics and 28 Key Performance Indicators. In this article,…Angela IrizarryJuly 19, 2017
All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2017 Benchmark The results of MetricNet’s 2017 United States In-House Customer Service Call Center Benchmark are in! The data includes 8 categories of metrics and 41 Key Performance Indicators. In this article,…Angela IrizarryJuly 19, 2017
All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2014 Benchmark The results of MetricNet’s 2014 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we…Angela IrizarrySeptember 23, 2015
All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2014 Benchmark The results of MetricNet's 2014 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we…Angela IrizarryAugust 5, 2015
All ResourcesBenchmarking StatisticsMemberService Desk 10 Key Service Desk Statistics | 2014 Benchmark The results of MetricNet's United States In-House Service Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will highlight…Angela IrizarryAugust 5, 2015
All ResourcesBenchmarking StatisticsDesktop Support 10 Key Desktop Support Statistics | 2014 Benchmark The results of MetricNet's 2014 United States In-House Desktop Support Benchmark are in! The data includes 7 types of metrics and 28 Key Performance Indicators. In this article, we…Angela IrizarryAugust 5, 2015
All ResourcesBenchmarking StatisticsMember 10 Key Stats From Our 2013 US In-House Call Center Benchmark The results of MetricNet's 2013 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article,…Angela IrizarryApril 30, 2013
All ResourcesBenchmarking StatisticsMemberService Desk 10 Key Help Desk Statistics The results of MetricNet's 2013 United States In-House Help Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will…Angela IrizarryApril 17, 2013
All ResourcesBenchmarking StatisticsDesktop SupportMember 10 Benchmark Statistics For In-House Desktop Support Professionals The results of MetricNet's United States In-House Desktop Support Benchmark are in! The data includes 7 types of metrics and 28 Key Performance Indicators. In this article, we will…Angela IrizarryApril 10, 2013
