All ResourcesArtificial Intelligence What Are The Metrics of Artificial Intelligence in Service and Support? Each month, MetricNet highlights a Key Performance Indicator (KPI) for service and support. We define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause-and-effect…Angela IrizarryJune 2, 2023
All ResourcesArtificial IntelligenceDesktop SupportService Desk 7 Steps to Future-Proof Your IT Service and Support Career in the Age of AI As the IT industry experiences a rapid evolution fueled by artificial intelligence and machine learning, many professionals working in IT service and support are becoming concerned about the possibility of…Jeffrey RumburgMarch 14, 2023
