All ResourcesDesktop SupportMemberMetric of the Month Technician Utilization for Desktop Support | Metric of the Month Download This Article Forward To A Friend One goal of every business is to achieve the highest possible quality at the lowest possible cost. It stands to reason, therefore,…Jeffrey RumburgSeptember 10, 2013
All ResourcesCall CenterDesktop SupportSample ReportsService Desk Sample Benchmarking Data Files MetricNet's Sample Benchmarking Data Files are available for Service Desk, Desktop Support and Contact Center professionals worldwide. Benchmarking Data is available to those organizations that wish to perform their own…Angela IrizarryAugust 21, 2013
All ResourcesCall CenterDesktop SupportSample ReportsService Desk Sample Peer Group Benchmarks MetricNet's Sample Peer Group Benchmarks are available for Service Desk, Desktop Support and Contact Center professionals worldwide. Our peer group benchmarks are customized based on your organization's scope, scale, complexity…Angela IrizarryAugust 21, 2013
All ResourcesNews and Press MetricNet Awarded GSA Contract for Schedule 70 MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has been awarded a GSA contract for Schedule 70. “This is an exciting time for MetricNet,” said Jeff…Angela IrizarryJuly 29, 2013
All ResourcesNews and Press MetricNet Launches Service Desk 100 Awards MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has launched Service Desk 100 awards for the top 100 service desks worldwide. “This is an exciting time…Angela IrizarryJuly 19, 2013
All ResourcesNews and Press MetricNet Announces Appointment of Katherine Padilla MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Katherine Padilla to the position of Project Manager and Human Resources Director. “I speak on…Angela IrizarryJuly 17, 2013
All ResourcesNews and Press MetricNet Announces Appointment of Matt O’Donnell MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Matt O’Donnell to the position of Technical Director. “MetricNet, and I personally, are very excited…Angela IrizarryJuly 15, 2013
All ResourcesMemberMetric of the MonthService Desk Service Desk Agent Occupancy | IT Service Desk Metrics Download This Article Forward To A Friend Agent occupancy is an IT service desk metric that measures the percentage of logged in time that an agent is actually delivering…Jeffrey RumburgJuly 9, 2013
All ResourcesNews and Press MetricNet Announces Appointment of Angela Irizarry MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Angela Irizarry to the position of Social Media and Website Director. "MetricNet, and I personally…Angela IrizarryJuly 7, 2013
All ResourcesCall Center 3 Psychologically-based Approaches to Reducing Call Center Turnover Many call center operators assume that turnover is just a fact of life. No amount of training or incentive will ever truly mitigate the trend, so why try? While retention…Angela IrizarryJune 28, 2013
