All ResourcesMemberMetric of the MonthService Desk Self Service Completion Rate | IT Service Desk Metrics Download This Article Forward To A Friend The self service completion rate is an IT service desk metric that measures the percentage of level 1 incidents that are self-resolved…Jeffrey RumburgNovember 13, 2013
All ResourcesNews and Press MetricNet Awarded Two Speaking Slots at HDI’s 2014 Conference McLean, VA (PRWEB) November 07, 2013 HDI has announced its speaker lineup for the 2014 annual conference in Orlando, FL, and MetricNet is pleased to announce that it has been…Angela IrizarryNovember 7, 2013
All ResourcesNews and Press MetricNet Launches Medical Care Service Desk Benchmark McLean, VA (PRWEB) November 04, 2013 In an industry first, MetricNet has just launched a benchmark designed specifically for service desks in the medical care industry. “In recent months, there has…Angela IrizarryNovember 4, 2013
All ResourcesNews and Press MetricNet Teams with Bomgar in Webcast on Chat McLean, VA (PRWEB) October 28, 2013 MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, will present a joint webcast with Bomgar on November 19th. This…Angela IrizarryNovember 3, 2013
All ResourcesCall CenterDesktop SupportMemberService Desk VIDEO | The Economic Impact of Support Looking for a proven approach that can transform your tactical support group into a strategically focused organization that creates demonstrable value for the enterprise? In order to embark upon this…Angela IrizarryOctober 17, 2013
All ResourcesDesktop SupportMemberService Desk The Economic Impact of Support – What’s Your Value Proposition? Download the PDF In this presentation, MetricNet reveals the industry’s first ever benchmarking data on the economic value of IT service and support. The corresponding whitepaper is available here. Most IT…Angela IrizarryOctober 15, 2013
All ResourcesDesktop SupportMemberMetric of the Month Desktop Support Balanced Scorecard | Metric of the Month Download This Article Forward To A Friend Today’s technologies and reporting packages make it easy to capture copious amounts of performance data. Most support managers can tell you everything from…Jeffrey RumburgOctober 14, 2013
All ResourcesNews and Press MetricNet’s New Website Offers Unique Membership Module MetricNet, LLC, the leading provider of benchmarks for IT Service and Support, has launched a brand new website with a unique membership module. Now, for the first time, MetricNet is making…Angela IrizarryOctober 3, 2013
All ResourcesDesktop SupportMemberMetric of the Month Tickets per Technician per Month | MetricNet Download This Article Forward To A Friend Tickets per Technician per Month is a Desktop Support metric. As the name suggests, Tickets per Technician per Month is simply the total…Jeffrey RumburgSeptember 14, 2013
All ResourcesNews and Press MetricNet Announces New Webcast Schedule for 2014 McLean, VA (PRWEB) September 09, 2013 MetricNet, LLC, the leading provider of benchmarks for IT service, support, and call center professionals, has just posted its webcast schedule for 2014. “MetricNet’s free…Angela IrizarrySeptember 10, 2013
