All ResourcesDesktop Support Benchmark 2014: Global Results for Desktop Support Jeffrey RumburgJune 3, 2015
All ResourcesDesktop SupportMember The Enormous Power of Desktop Support KPIs – Video and Slides Download the PDF Did you miss our Desktop Support KPIs webcast? Well, you’re in luck! You can now download the slides to MetricNet's exclusive presentation 'Unleashing the Enormous Power of…Jeffrey RumburgJune 1, 2015
All ResourcesDesktop SupportMemberRecorded Webcasts Benchmark 2014: Global Results for Desktop Support on BrightTALK Unlike the service desk, which has been extensively benchmarked over the past two decades, desktop support benchmarking is a relatively recent trend. As a result, many support professionals are unfamiliar…Jeffrey RumburgMay 27, 2015
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at FUSION 15 (PRWEB) April 30, 2015 FUSION 15 has announced its speaker lineup for the annual conference in New Orleans, LA. MetricNet is pleased to announce that, for the second consecutive year,…Angela IrizarryMay 4, 2015
All ResourcesMemberRecorded WebcastsService Desk Past and Present: 25 Years of Service Desk KPIs on BrightTALK Service desk KPIs have evolved and matured significantly over the past two decades. Today’s service desks routinely track twenty or more KPIs, and the focus has shifted from tactical/operational metrics…Jeffrey RumburgApril 21, 2015
All ResourcesMemberService Desk Unleashing The Enormous Power of Service Desk KPIs | PDF Download Download the PDF Did you miss our webcast on IT Service Desk Metrics? Well, you’re in luck! You can now download the slides to 'Unleashing the Enormous Power of Service Desk…Jeffrey RumburgApril 14, 2015
All ResourcesMemberService Desk VIDEO | Unleashing the Enormous Power of Service Desk KPIs! Did you miss our webcast on IT Service Desk Metrics? You can now watch the recorded version of 'Unleashing the Enormous Power of Service Desk KPIs'. Join the thousands of…Jeffrey RumburgApril 14, 2015
All ResourcesNews and Press HDI 2015 Conference Highlights Your adventure begins in Las Vegas…. https://www.youtube.com/watch?v=0bdUdGsPeCE&feature=youtu.be The conference halls at Mandalay Bay came to life as the HDI team and a number of carefully selected guides (or as Kirk…Angela IrizarryApril 2, 2015
All ResourcesMemberService Desk Past and Present: 25 Years of Service Desk KPIs Download the PDF: MetricNet's "Past and Present: 25 Years of Service Desk KPIs" presentation was delivered on Friday, March 27, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 27, 2015
All ResourcesDesktop SupportMemberService Desk The Role of IT Leadership in Service and Support Download the PDF: MetricNet's "The Role of IT Leadership in Service and Support" presentation was delivered on Thursday, March 26, 2015, to a standing room only crowd at the HDI…Jeffrey RumburgMarch 26, 2015
