All ResourcesNews and Press FUSION 15 Recap | Roaring into the Modern Age of Service Management New Orleans, LA – The place to be for authentic Southern cuisine, eclectic culture, live jazz and so much more – welcomed FUSION 15 attendees with open arms this week.…Angela IrizarryNovember 6, 2015
All ResourcesDesktop SupportService Desk The Changing Landscape of Continuous Improvement: Real-Time Benchmarking Has Finally Arrived! To download the slides , you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout.…Jeffrey RumburgNovember 4, 2015
All ResourcesNews and Press MetricNet Names Angela Irizarry Vice President and Chief Operating Officer MCLEAN, VA (PRWEB) OCTOBER 30, 2015 MetricNet, LLC, the leading provider of benchmarks for IT Service and Support, announced today that Angela Irizarry has been promoted to Vice President and…Jeffrey RumburgOctober 30, 2015
All ResourcesDesktop SupportMemberRecorded WebcastsService Desk Ensuring Success in IT Service and Support: Case Studies from the Front Lines Every IT support organization aspires to perform at a high level. So why do so few manage to achieve World-Class performance? We invite you to join MetricNet as we review…Jeffrey RumburgOctober 29, 2015
All ResourcesNews and Press MetricNet Awarded Two Speaking Slots at HDI’s 2016 Conference MCLEAN, VA (PRWEB) OCTOBER 29, 2015 HDI has announced its speaker lineup for the 2016 annual conference in Orlando, FL. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of…Angela IrizarryOctober 29, 2015
All ResourcesNews and Press MetricNet Shares Latest Benchmarking Data Live on BrightTALK McLean, VA (PRWEB) October 23, 2015 MetricNet recently delivered its latest research into Service and Support metrics in a live webcast on BrightTALK. In thiswebcast, MetricNet, a leading source of…Angela IrizarryOctober 23, 2015
All ResourcesNews and Press Jeff Rumburg Honored with Ron Muns Lifetime Achievement Award https://www.youtube.com/watch?v=TnbxJ_zKAzA&feature=youtu.be Please join us in congratulating Jeff Rumburg, Managing Partner at MetricNet! Jeff was presented with the Ron Muns Lifetime Image Credit: HDI Achievement Award at the HDI Conference &…Angela IrizarryOctober 23, 2015
All ResourcesNews and Press MetricNet’s Benchmarking Client List Continues to Grow in 2015 McLean, VA (PRWEB) October 22, 2015 MetricNet, LLC, the leading provider of benchmarks for IT service and support, continued its rapid growth in 2015 with the acquisition of numerous new…Angela IrizarryOctober 22, 2015
All ResourcesNews and Press MetricNet Opens Webcasts to BrightTALK Community McLean, VA (PRWEB) October 21, 2015 MetricNet, the leading source of online benchmarks and a pioneer in IT Service and Support benchmarking, is pleased to announce that its future monthly…Angela IrizarryOctober 21, 2015
All ResourcesDesktop SupportMemberRecorded Webcasts The Zen of Support! on BrightTALK The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do not accurately convey…Jeffrey RumburgOctober 14, 2015
