All ResourcesRecorded Webcasts Unleashing the Enormous Power of Service Desk KPIs An overview of best practices in Service Desk Performance Measurement. HEAR how the industry's top performing Service Desks track and trend their performance! LEARN how to use KPIs diagnostically to…Angela IrizarryMarch 7, 2017
All ResourcesNews and Press Jeff Rumburg of MetricNet Named to HDI’s Top 25 Thought Leaders List for 2017 McLean, VA, February 13, 2017 (Newswire.com) - Jeff Rumburg, Managing Partner of MetricNet, LLC, was recently named one of HDI’s Top 25 Thought Leaders for 2017. The 25 individuals chosen…Angela IrizarryFebruary 13, 2017
All ResourcesRecorded Webcasts The CSI Imperative on BrightTALK The CSI Imperative – How Successful Support Organizations Institutionalize Continual Service Improvement The advent of Chief Service Officers and Chief Improvement Officers offer telling clues about why some support organizations…Angela IrizarryFebruary 7, 2017
All ResourcesNews and Press MetricNet Announces Enhanced Webcast Schedule for 2017 MCLEAN, Va., Jan. 24, 2017 /PRNewswire/ -- MetricNet, LLC, the leading provider of benchmarks for IT service and support, has just announced its enhanced webcast schedule for 2017. The topics they…Angela IrizarryJanuary 24, 2017
All ResourcesRecorded Webcasts Call Center Best Practices – BrightTALK An overview of Call Center Best Practices. HEAR how the industry's top performing Call Centers Achieve World-Class Status! LEARN key strategies for Enhancing your Call Center Performance! APPLY Best Practices…Angela IrizarryDecember 13, 2016
All ResourcesNews and Press MetricNet Awarded Two Speaking Slots at HDI’s 2017 Annual Conference McLean, VA, November 15, 2016 (Newswire.com) - HDI has announced its speaker lineup for the 2017 annual conference and expo in Washington, D.C. MetricNet is pleased to announce that Jeff…Angela IrizarryNovember 15, 2016
All ResourcesRecorded Webcasts The Zen of Support – BrightTALK The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do not accurately convey…Angela IrizarryNovember 8, 2016
All ResourcesNews and Press Strengthening Service Management at FUSION 16 As I sat at breakfast Saturday morning I couldn't help but reflect on what I learned at FUSION 16. Every year something someone said stands out so prominently that it…Angela IrizarryNovember 8, 2016
All ResourcesNews and Press MetricNet Delivers Presentation on the CSI Imperative at FUSION 16 McLean, VA, November 7, 2016 (Newswire.com) - Jeff Rumburg, co-founder and Managing Partner of MetricNet, presented Session 704, ‘The CSI Imperative – How Successful Support Organizations Institutionalize Continual Service Improvement’,…Angela IrizarryNovember 7, 2016
All ResourcesNews and Press The CSI Imperative – How Successful Support Organizations Institutionalize Continual Service Improvement Download the PDF: MetricNet's "The CSI Imperative – How Successful Support Organizations Institutionalize Continual Service Improvement" presentation was delivered on Friday, November 9, 2016 at the FUSION 16 Service and…Angela IrizarryNovember 4, 2016
