All ResourcesBenchmarking StatisticsService Desk 10 Key Service Desk Statistics | 2018 Benchmark The results of MetricNet’s 2018 United States Insourced Service Desk Service Desk Benchmark are in! The data includes 9 categories of metrics and 44 Key Performance Indicators. In this article,…Angela IrizarrySeptember 1, 2018
All ResourcesCall CenterWhitepapers The ROI of Benchmarking | The Business Case for Benchmarking Contact Centers Download This Whitepaper Forward To A Friend The ROI of Benchmarking | The Business Case for Benchmarking Contact Centers Return on Investment (ROI) is one of the most common and…Jeffrey RumburgAugust 13, 2018
All ResourcesMemberMetric of the MonthService Desk First Contact Resolution Rate | Metric of the Month Customers tend to be impatient when they want service. It doesn’t matter if they are calling their bank, their cable company, or their service desk. They want a resolution to…Jeffrey RumburgJuly 17, 2018
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at ICMI’s Contact Center Demo 2018 McLean, VA, June 26, 2018 (Newswire.com) - ICMI has announced its speaker lineup for this year’s annual demo and conference in Las Vegas, Nevada. MetricNet is pleased to announce that, for the…Angela IrizarryJune 26, 2018
All ResourcesNews and Press MetricNet Awarded Speaking Slot at Inaugural Service Management World Conference MCLEAN, Va., June 25, 2018 (Newswire.com) - HDI has announced its speaker lineup for the inaugural Service Management World conferencein Orlando, Florida. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner…Angela IrizarryJune 25, 2018
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at FUSION 2018 MCLEAN, Va., June 21, 2018 (Newswire.com) - FUSION 18 has announced its speaker lineup for this year’s annual conference in St. Louis, Missouri. MetricNet is pleased to announce that, for the…Angela IrizarryJune 21, 2018
All ResourcesDesktop SupportMemberMetric of the MonthService Desk Customer Satisfaction | Metric of the Month Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause-and-effect…Jeffrey RumburgJune 16, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Expo 2018 McLean, VA, May 24, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 606, ‘2018 Contact Center Benchmarking Results - See How You Stack Up!’, at the…Angela IrizarryMay 24, 2018
All ResourcesNews and Press MetricNet Delivers Presentation on Customer Care ROI at ICMI’s Contact Center Expo 2018 McLean, VA, May 24, 2018 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 405, ‘Maximizing the ROI of Customer Care’, at the Annual ICMI Conference and Expo in Orlando,…Angela IrizarryMay 24, 2018
All ResourcesNews and Press Start Unknown and Finish Unforgettable | Making Connections at #CCExpo Justin Robbins kicked off ICMI’s Contact Center Conference and Expo this evening with a lesson in making meaningful connections. For those that may have missed today’s welcome keynote, Justin shared…Angela IrizarryMay 22, 2018
