All ResourcesNews and Press MetricNet Delivers Metrics Workshop and Case Study at ICMI Contact Center Connections INCLINE VILLAGE, Nev., October 31, 2019 (Newswire.com) - Earlier this week, Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented three sessions at the Annual ICMI Contact Center Connections Conference…Angela IrizarryNovember 1, 2019
All ResourcesNews and Press MetricNet Delivers Keynote Address on the Future of Service and Support at Service Desk Institute’s 2019 Dubai Conference Incline Village, NV, October 21, 2019 (Newswire.com) - Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented the Sunday morning keynote, ‘The Future of Service and Support – A Brave New…Angela IrizarryOctober 21, 2019
All ResourcesDesktop SupportNews and PressService Desk 6 SMWorld Speakers Discuss ‘What’s Next’ For IT Service and Support The annual Service Management World conference is just a few weeks away and the theme of this year’s event is “We’re Here for What’s Next”. When I initially read that,…Angela IrizarryOctober 7, 2019
All ResourcesCall CenterDesktop SupportMemberMetric of the MonthService Desk Introduction to Chat Metrics Download This Article Forward To A Friend Each month, I highlight one Key Performance Indicator (KPI) for service and support. I define the KPI, provide recent benchmarking data for the…Jeffrey RumburgSeptember 18, 2019
All ResourcesCall CenterService Desk The True Meaning of Omnichannel in Service and Support Agents operating in an omnichannel environment provide contextual support which improves a variety of KPIs. One of the most prevalent (and confusing) buzzwords when it comes to service and support…Angela IrizarryAugust 12, 2019
All ResourcesCall Center Effectively Measuring the Customer Experience: The CX Scorecard If you’re like most support professionals, you’ve probably wondered about the best way to measure and manage the end to end Customer Experience. Is there one single metric that tells…Angela IrizarryJuly 25, 2019
All ResourcesNews and Press Jeff Rumburg of MetricNet to Facilitate ICMI’s Succeeding With Metrics Workshop Jeff Rumburg, Managing Partner of MetricNet, LLC, was chosen to facilitate Succeeding with Metrics, an interactive, consultative ICMI Training Workshop. Mr. Rumburg will share his knowledge and expertise in Contact Center metrics…Angela IrizarryJune 28, 2019
All ResourcesNews and Press MetricNet to Present the Industry’s First ROI Workshop at Service Management World MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the industry’s first ROI workshop at the annual Service Management World conference in Orlando, Florida. Powered…Angela IrizarryJune 13, 2019
All ResourcesNews and Press MetricNet’s Jeff Rumburg to Speak at the 2019 ICMI Contact Center Connections Conference INCLINE VILLAGE, Nev., May 29, 2019 (Newswire.com) - MetricNet, the global leader in contact center benchmarking, is pleased to announce that, for the third consecutive year, Jeff Rumburg, Managing Partner of MetricNet,…Angela IrizarryMay 29, 2019
All ResourcesNews and Press 5 Ways to Embrace Transformation in IT Service and Support A few weeks ago, thousands of IT Service and Support professionals landed in Orlando, FL for the annual HDI Conference. Transformation was a key theme this year. HDI unveiled a…Angela IrizarryMay 24, 2019
